Living Room Floor Manager

About the Company

The FAENA Movement blends culture, art, and community, rooted in the warmth and traditions of the south. It combines authentic, attentive hospitality with the world’s finest amenities, acting as a catalyst for bringing ideas to life. Faena creates carefully curated spaces with excellence in service to delight sophisticated guests. Following locations in Buenos Aires and Miami Beach, Faena New York will open at 500 West 18th Street, designed by Bjarke Ingels Group and overlooking the High Line. This new venue will embody sophistication, glamour, and cultural trendsetting, marking the resurgence of luxury nightlife in New York with dynamic food, beverage, and programming for the discerning traveler.

About the Role

The Floor Manager at The Living Room ensures seamless nightly operations and elevated guest experiences in a high-energy, entertainment-driven lounge. This leadership role requires mastery of flow, guest psychology, and pacing, collaborating with bar, host, and security teams to maintain service, ambiance, and guest safety.

Responsibilities

• Supervise and lead service during all operational hours, maintaining rhythm, energy, and precision
• Manage section flow, table timing, and VIP prioritization in coordination with the Maître D’ and Hosts
• Ensure all team members execute service with confidence, style, and warmth
• Liaise with bar, kitchen, and security teams to ensure nightly alignment and safety
• Greet and engage high-profile, VIP, and returning guests with professionalism and discretion
• Resolve guest concerns swiftly, creatively, and in alignment with Faena’s elevated service culture
• Monitor and manage ambiance (music, lighting, scent, room pacing) throughout the evening
• Act as point of escalation for floor-level issues including overcapacity, guest behavior, or service lapses
• Support training and onboarding of front-of-house staff in service etiquette, menu knowledge, and nightlife protocols
• Lead nightly pre-shift meetings and communicate key updates or programming
• Coach team in-the-moment during service and provide follow-up notes or recognition
• Monitor uniform compliance, team presence, and interdepartmental communication
• Ensure venue is set to standard before doors open and reset properly at close
• Support scheduling, timeclock approvals, and performance feedback
• Assist in event execution and service logistics for programming or private functions

Requirements

• 3+ years of leadership experience in a high-end lounge, nightlife, or luxury hospitality setting
• Deep understanding of nightlife dynamics, service pacing, and VIP handling
• Confident leader with a polished guest-facing presence
• Familiarity with POS systems, nightlife reservation platforms, and basic event coordination
• Comfortable working evenings, late nights, weekends, and holidays

Skills

• Strong floor presence with fast decision-making and graceful authority
• Ability to balance service style with crowd management and safety
• Charismatic communicator with emotional intelligence
• High attention to detail in environment, staffing, and guest experience

Physical Demands and Work Environment

• Endure various physical movements throughout the work areas
• Ability to move safely in uneven terrain or confined spaces
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds constantly moving objects; may occasionally lift and/or move up to 25 pounds

Pay

This full-time position has an annual salary of $90,000.