Living Room - Captain Server (21+)

Summary

The Captain Server oversees daily lounge service, supporting both leadership and front-line staff to ensure each guest experience reflects Sundance's standards of authenticity, craftsmanship, and understated luxury. This role blends hands-on service with calm, thoughtful leadership, maintaining consistency, presentation, and precision throughout every shift.

Essential Functions

• Lead pre-shift briefings to review priorities, menu highlights, and service standards.
• Guide and support servers and bartenders through coaching, feedback, and mentorship.
• Cookbook with the kitchen and bar to ensure pacing, accuracy, and quality.
• Coordinate with the kitchen and bar to ensure pacing, accuracy, and quality.
• Oversee setup and breakdown to maintain cleanliness and readiness.
• Maintain documentation, including shift reports and operational checklists.
• Serve as liaison between management and staff for seamless communication.

Product Quality

• Prepare and present beverages to company standards.
• Follow recipes precisely and maintain top presentation.
• Educate guests on products and services.

Alcoholic Beverages

• Understand and comply with Utah alcohol laws.
• Serve responsibly and complete all required documentation.
• Communicate beverage options clearly and knowledgeably.

Other Duties

• Maintain clean, safe, and organized work areas.
• Stock supplies and ensure equipment remains in good repair.

Supervisory Responsibilities

• Assist with hiring, training, and performance management.
• Address employee issues and recognize strong performance.
• Complete and submit HR paperwork promptly.

Qualifications

• A High School Diploma or equivalent; hospitality coursework preferred.
• 2+ years in luxury or boutique hotel dining required.
• 1+ year in a supervisory or captain role preferred.
• Strong communication and leadership skills.
• Must meet Utah alcohol certification requirements.
• Professional composure under pressure; detail-oriented hospitality focus.

Benefits

• Employee discounts on dining and resort amenities.
• Complimentary Season Pass.