Live Chat Support Specialist

About Our Client

The organization provides custom marine canvas and upholstery services for luxury yachts and large vessels in South Florida. Utilizing advanced 3D digital technology and high-quality materials, the program focuses on delivering precise and specialized marine upholstery solutions to clients in the luxury maritime sector.

About the Opportunity

The Live Chat Support Specialist serves as the initial point of contact for clients, managing real-time online communications to support customer inquiries and needs. This role is essential in delivering timely, accurate information and ensuring a positive customer experience, thereby supporting the overall sales and design processes.

Responsibilities

• Engage with clients through live chat professionally and promptly
• Provide detailed information about custom canvas, upholstery services, and fabrication processes
• Address inquiries about 3D digital patterning technology, materials, timelines, and service areas
• Identify customer needs to qualify leads and refer them to sales and design teams
• Resolve customer issues with empathy and efficiency
• Maintain accurate records of customer interactions within the company database
• Collaborate with internal teams to ensure a consistent customer experience
• Stay updated on services and industry developments to assist clients effectively

Requirements

• Experience in customer-facing roles, preferably with live chat support
• Strong written communication skills in UK English
• Excellent typing speed and accuracy
• Customer-focused mindset with problem-solving abilities
• Highly organized with attention to detail and multitasking skills
• Ability to work independently in a remote setting
• Interest in marine or luxury goods industries is a plus
• Proficiency with CRM systems and office software

Pay Range and Compensation Package

Annual salary range of $25,000 to $65,000 USD, based on experience
Full-Time remote position

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.