Live Chat Support Specialist

Key Responsibilities

• Respond promptly and professionally to customer inquiries through live chat.
• Provide accurate information regarding park admissions, annual passes, attractions, events, operating hours, dining, and guest services.
• Assist guests with online ticket purchases, reservations, account access, and general website navigation.
• Resolve customer concerns efficiently while maintaining a positive and professional tone.
• Escalate complex issues to the appropriate department when necessary.
• Document customer interactions and maintain accurate records in the company's customer support system.
• Stay informed about current promotions, park policies, and seasonal events.
• Meet established response time, quality, and customer satisfaction goals.
• Collaborate with internal teams to ensure timely resolution of guest inquiries.
• Perform additional customer support duties as assigned.

Qualifications

• High school diploma or equivalent required; an associate's or bachelor's degree is a plus.
• Previous experience in customer service, live chat support, hospitality, or a related field is preferred.
• Excellent written communication, grammar, and typing skills.
• Strong problem-solving and multitasking abilities.
• Proficiency with computers, Microsoft Office, and web-based applications.
• Ability to work independently in a remote environment while maintaining productivity.
• Strong attention to detail and commitment to providing exceptional guest service.
• Flexible availability, including evenings, weekends, and holidays, as business needs require.

Benefits

• Competitive compensation.
• Remote work flexibility.
• Comprehensive health, dental, and vision benefits (where eligible).
• Paid time off and company-recognized holidays.
• Retirement savings plan with company match (where eligible).
• Professional development and career advancement opportunities.
• Employee discounts and select park admission benefits.
• Collaborative and inclusive work environment focused on delivering memorable guest experiences.