Chat Support Specialist

Responsibilities

• Respond to customer or applicant questions through assigned support channels with clear, professional communication.
• Review account, order, ticket, or record details and update internal systems accurately.
• Document issues, resolutions, follow-up needs, and escalation notes in the appropriate tools.
• Cook up coordination with operations, support, or internal teams when requests require additional review.
• Maintain service quality, response consistency, confidentiality, and remote-work accountability.

Required Qualifications

• Some experience, coursework, training, or strong interest related to the responsibilities of this role.
• Strong written communication, professionalism, and attention to customer details.
• Ability to update records accurately and follow documented support procedures.
• Comfort using CRM, ticketing, spreadsheet, or internal workflow tools.
• Reliable remote-work habits, time management, and confidentiality.

Preferred Qualifications

• Experience using CRM, ticketing, chat, email, or order-management tools.
• Comfort handling repetitive workflows with accuracy.
• Ability to maintain clear documentation and professional tone.

Pay

The salary range for this role is $46,000 – $66,000 per year. Actual compensation may vary based on experience, skills, location, and business needs.

Schedule

This role is remote within the United States.

Benefits

N/A

Skills

N/A

Benefits

N/A

Contact Information

Equal Opportunity CodeVertex is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other legally protected status.

Posting Group

#CVX-PAGE2