Chat & Community Support Specialist

About Our Client

NoGigiddy is a digital platform serving gig workers, side hustlers, and individuals generating income outside the traditional 9-to-5 model. It provides users with access to remote jobs, surveys, gig platforms, and financial tools in one centralized, free-to-access location, seeking to support non-traditional earners.

About the Opportunity

The Chat & Community Support Specialist role focuses on providing timely and empathetic support to platform users through live chat and community channels. This position ensures users receive accurate help with offers, account issues, and platform navigation, contributing to a positive user experience and supporting the organization's mission to connect people with earning opportunities.

Responsibilities

• Manage live chat inquiries and respond within service level agreements
• Monitor and reply to user posts in community spaces such as Discord, Facebook Group, and social comments
• Resolve common issues including offer questions, account problems, and navigation assistance
• Escalate complex or sensitive matters to appropriate teams with thorough documentation
• Contribute to maintaining and updating the help center knowledge base
• Identify and report patterns in user feedback to product and content teams
• Maintain a consistent tone and quality across all support interactions

Requirements

• No degree required
• Fast and accurate typing skills
• Excellent written communication with clarity and empathy
• Able to handle multiple simultaneous conversations without loss of quality
• Patience and skill in de-escalating frustrated users
• Familiarity with support or chat tools such as Intercom, Zendesk, or Crisp is a plus

Pay Range and Compensation Package

Hourly pay of $15 to $21 per hour

Benefits & Perks

• Full remote position
• Flexible scheduling within support windows
• Paid training on platform and support tools
• Access to the full network of earning opportunities provided by the platform

Equal Opportunity Statement

Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.