Litigation Support Analyst II

About the Role

Credit One Bank is seeking a Litigation Support Analyst II to receive, process, and fulfill research requests from the Legal department using various Credit One systems and processes.

Responsibilities

• Receive research requests from the Legal department.
• Maintain reports and logs to ensure timely fulfillment of Legal research requests.
• Utilize various Credit One systems to collect and synthesize account-level information related to research requests.
• Communicate with internal departments to obtain research and documentation pertinent to litigation support.
• Coordinate with outside vendors to obtain necessary account information and documents.
• Collaborate with multiple departments and understand interdepartmental processes.
• Perform other duties as assigned.

Requirements

• At least one (1) year of experience with Credit One’s systems and processes, including CAS, CASH, Accurint, CAPS, ANI Reports, FDR, ACH, eOscar, ACI, and/or Remitco.
• Strong interpersonal skills and excellent written and verbal communication abilities.
• Ability to work independently in a fast-paced environment under strict deadlines.
• Professional demeanor with the ability to build and maintain interdepartmental and third-party relationships.
• Detail-oriented, accurate, and skilled at managing deadlines and time constraints.
• Intermediate proficiency in Microsoft Office.
• Persistent with a strong work ethic.

Preferred Qualifications

• A deep understanding of Credit One’s Customer Service and/or Collections procedures.