Litigation Client Service Specialist (Legal Administrative Assistant)

As a member of the Client Service Team (CST), the Client Service Specialist (CSS) provides legal administrative support to a team of attorneys by performing complex administrative assistance using specialized knowledge of the assigned practice area(s). The CSS works collaboratively in a team-oriented environment to deliver the highest level of service to internal and external clients.

Responsibilities

• Provide superior client service by answering and screening calls in a courteous and timely manner and assisting clients as needed.
• Work closely with attorneys and clients to ensure seamless transfer of information.
• Facilitate the management of client-specific data to enhance dedicated interactions.
• Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines and coordinating with other support services.
• Manage attorney calendars, assist in meeting deadlines, coordinate attorney and/or client travel arrangements, and collaborate with clients regarding same.
• Prepare legal documents, memoranda, and correspondence from draft or dictated text.
• Create, edit, format, and proofread documents, spreadsheets, and presentations with high accuracy and attention to detail.
• Assist multiple attorneys as primary assignment and provide backup and PTO coverage for the CSS assigned to the team.
• Transmit legal documents, memoranda, and correspondence to clients, witnesses, and court officials via electronic filing, fax, email, mail, and/or messenger.
• Process new business requests by working closely with the New Business Intake Team: open new matters, prepare and review conflicts submissions, close matters, and create and maintain client case files using appropriate recordkeeping software.
• Calendar all critical deadlines and other dates requiring action into a calendaring database, ensuring accurate calculations and management of these deadlines.
• Work proactively with Legal Team Assistants to accomplish tasks.
• Collaborate with resources, including the Attorney Resource Center, to complete projects and tasks.
• Adhere to all firm policies, procedures, standards, and guidelines while maintaining confidentiality.
• Perform other related duties as assigned.

Requirements

• Associate’s Degree preferred; Bachelor’s Degree a plus; applicable work experience may be considered in lieu of a degree.
• Minimum of five (5) years of related experience at a law firm or legal or corporate department required.
• Strong experience in Colorado local and state electronic court filing procedures required.
• Working knowledge of Colorado state and local court filing procedures and federal court rules.
• Ability to gather and summarize data for reports, find solutions to administrative problems, and prioritize work.
• High degree of initiative in managing multiple priorities in a fast-paced, high-pressure, deadline-driven, and detail-oriented work environment.
• Excellent verbal and written communication skills.
• High level of interpersonal skills to handle sensitive and confidential situations with poise, tact, and diplomacy.
• Proven proficiency using legal terminology and experience working in related practice area(s).
• Experience with court/administrative-related agency filings and meeting deadlines.
• Keyboarding skills of 60 wpm or higher.
• Intermediate-level working knowledge of the MS Office Suite including Outlook, Word, Excel, and PowerPoint.

Work Environment & Physical Demands

This job operates in a clerical, office setting and routinely uses standard office equipment such as computers, telephones, printers, and copiers. Consistent in-office attendance is required based on business needs.

• Sedentary work: Exerting up to 10 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects.
• Involves sitting most of the time, with walking and standing necessary in carrying out job duties.

Pay

The salary range for this position in the State of Colorado is $35.10 - $38.94 per hour. The range reflects factors including experience, education, licensure, geographic location, market demands, and other business needs. It is not typical for an individual to be hired at or near the top of the range.

Benefits

For information on Fox Rothschild's compensation and benefits, visit Compensation & Benefits.