Litigation Client Service Specialist (Legal Administrative Assistant)

About the Role

The Client Service Specialist (CSS) provides legal administrative support to a team of attorneys, including the Office Managing Partner, using specialized knowledge of assigned practice area(s). The CSS works in a team-oriented environment to deliver high-level service to internal and external clients.

Responsibilities

• Provide superior client service by answering and screening calls courteously and timely, and assisting clients as needed.
• Work closely with attorneys and clients to ensure seamless information transfer and manage client-specific data.
• Manage workflow of assigned tasks and projects, prioritizing to meet deadlines and coordinating with other support services.
• Manage attorney calendars, assist in meeting deadlines, and coordinate attorney and/or client travel arrangements.
• Prepare legal documents, memoranda, and correspondence from draft or dictated text.
• Create, edit, format, and proofread documents, spreadsheets, and presentations with high accuracy.
• Assist multiple attorneys as a primary assignment and provide backup/PTO coverage for other CSS team members.
• Transmit legal documents to clients, witnesses, and court officials via electronic filing, fax, email, mail, or messenger.
• Process new business requests, including opening/closing matters, preparing conflicts submissions, and maintaining client case files.
• Calendar critical deadlines and maintain accurate calculations in a calendaring database.
• Collaborate with Legal Team Assistants and other resources to complete tasks and projects.
• Adhere to firm policies, procedures, and standards while maintaining confidentiality.
• Perform other related duties as assigned.

Requirements

• Associate’s Degree preferred; Bachelor’s Degree a plus. Applicable work experience may substitute for a degree.
• Minimum of five (5) years of related experience at a law firm or legal/corporate department.
• Strong experience in Florida local and state electronic court filing procedures.
• Working knowledge of Florida state/local court filing procedures and federal court rules.
• Ability to gather and summarize data, solve administrative problems, and prioritize work in a fast-paced, deadline-driven environment.
• Excellent verbal and written communication skills, with a professional demeanor and high interpersonal skills.
• Proven proficiency in legal terminology and experience in related practice area(s).
• Experience with court/administrative agency filings and meeting deadlines.
• Keyboarding skills of 60 wpm or higher.
• Intermediate-level proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint).

Work Environment & Physical Demands

This role operates in a clerical, office setting and routinely uses standard office equipment. Physical requirements include medium work: exerting physical strength to lift, carry, push, or pull objects weighing 20 to 50 pounds frequently, and up to 10 pounds occasionally.