Litigation and Collections Administrative Specialist

About the role

The Litigation & Collections Administrative Specialist supports all areas of the Collections department, including early-stage, mid-stage collections, and litigation.

Responsibilities

• Prepare attorney demand letters, judgment referrals, and replevin referrals, including gathering required documentation and completing affidavits of debt.
• Retrieve, organize, and distribute collection and FORUM documents to the appropriate departments while maintaining accurate member records and documentation within collection systems.
• Maintain and monitor a variety of collection workflows, including deferrals, fee waivers, transfers, phone number removals, field visit requests, line of credit closures, SAP requests, and eSign requests.
• Review large payments for potential fraud concerns and document returned payments on member accounts.
• Post payments, review and offset member accounts, and provide operational support to the Collections team.
• Retrieve Adobe-generated documents and route them to the appropriate departments for processing.
• Manage mail return workflows, updated email address batches, direct drop voicemail software results, and collector promise-to-pay tracking.
• Assist with additional administrative and operational tasks as needed.

Requirements

• A High School Diploma, GED, or equivalent.
• One to three years of similar or related experience.

Qualifications

• Taken ownership of responsibilities and committed to delivering results.
• Keen eye for detail and enjoys ensuring work is accurate, complete, and compliant with established procedures.
• Service-minded and enjoys supporting both internal teams and members with a high level of care and professionalism.
• Thrives in an environment where organization, efficiency, and meeting deadlines are important.
• Takes pride in producing high-quality work and continually looks for ways to improve processes and outcomes.