Litigation Account Specialist

About the Role

As a Litigation Account Specialist, you will service clients on past due accounts and perform preliminary research on unidentified payments. You will use independent judgment to make surface decisions and resolve situations.

Responsibilities

• Maintain compliance with FDCPA and state regulations
• Place accounts referred for litigation with an active attorney firm
• Monitor litigation cases and follow up with OneMain attorneys
• Take inbound calls from customers and third parties regarding the status of active or inactive litigation accounts
• Maintain account documentation and follow up as necessary
• Provide outstanding customer service to customers, third parties, and OneMain employees
• Analyze unidentified payments, misapplied payments, system rejects, and process payments
• Process vendor invoices while staying within 30-day compliance
• Process paid/settled accounts and complete balance research
• Complete manual or request judgment satisfactions on settled/paid accounts and follow up with courts/attorney firms
• Analyze customer and branch needs/requests and determine the best method of resolving issues
• Communicate with OneMain personnel (branch, headquarters, central servicing) and vendors
• Process incoming and returned physical mail
• Process electronic mail (email, fax, etc.)

Requirements

• High School Diploma or GED
• Strong phone and communication skills
• Consumer or personal lending background is a plus
• Proficiency in basic Microsoft Office applications (Excel, Word, and PowerPoint)
• 1 year of experience in bookkeeping, customer service, cashiering, or collections preferred
• Ability to work well under pressure and meet goals in a fast-paced environment
• Quick thinker with creative research skills
• Ability to maintain confidentiality with sensitive information

Location: Evansville, IN

About Us

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. At every level, we’re committed to an inclusive culture, career development, and impacting the communities where we live and work.

Benefits

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time