Listing Position to assist sellers with listings and customer support

About the role

This is a full time, REMOTE POSITION Listing Assistant.

Responsibilities

• Receiving and cataloging artwork images
• Ensuring files meet platform standards
• Assisting sellers in navigating the listing process
• Updating account information
• Troubleshooting access issues
• Answering questions about listings and procedures
• Escalating complex issues when needed
• Maintaining accurate listings
• Delivering a consistent, professional experience for all users

Qualifications

• Strong administrative and clerical skills, including data entry, record keeping, and document organization
• Professional communication and phone etiquette skills for interacting with clients and internal team members
• Comfort working with digital tools and online platforms, including email, image files, and basic password and account management
• High attention to detail, accuracy in handling customer information, and ability to manage multiple tasks simultaneously
• Customer service mindset, with patience, problem-solving skills, and the ability to explain processes clearly
• Previous ART experience in e-commerce, art, or online marketplaces is helpful