Listing Operations Manager

Responsibilities

• Manage the Listing Operations Coordinator team and oversee daily listing workflow
• Assign, monitor, and follow up on listing files, tasks, updates, and pending items
• Ensure listing files are accurate, complete, properly documented, and ready before submission or update
• Review coordinator work for accuracy, completeness, and process compliance
• Track active files, blocked files, pending documents, missing information, and urgent updates
• Ensure coordinators properly enter and update listing information in the CRM and internal systems
• Maintain a high standard of accuracy, responsiveness, and accountability across the listing operations team

Requirements

• Bachelor’s degree required in Business Administration, Management, Operations, Real Estate, Finance, Accounting, Legal Studies, Communications, or another related business or administrative field
• Equivalent strong experience may be considered for exceptional candidates
• Minimum 5 years of full-time experience in administrative operations, real estate administration, property management operations, listing coordination, brokerage administration, transaction coordination, mortgage processing, insurance administration, legal administration, logistics coordination, back-office operations, or similar work
• Minimum 2 years of experience managing admin, operations, coordination, processing, back-office, or remote support staff
• Strong experience managing high-volume files, documentation, trackers, deadlines, and follow-ups
• Strong quality-control mindset and ability to catch small errors before they create larger problems
• Excellent written and verbal English communication skills
• Strong ability to organize work, manage priorities, and keep multiple files moving at once