Liquor Manager

About the role

Directs and controls the operation of the liquor department. Supervises and trains liquor personnel. Ensures customer service and product quality, selection and presentation.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson's philosophy of personalized service in the liquor department.
• Liaises with vendors.
• Orders, receives and breaks down product.
• Stocks, displays and rotates product in the liquor department to ensure quality, selection, eye‑appeal and proper inventory level to meet customer demands.
• Creates effective displays for mixers, beer, liquor, wine and other related merchandise.
• Operates check stand equipment such as cash register and scanner to process customer orders.
• Assists customers by answering questions on product quality and taking and filling special orders.
• Makes product suggestions and engages in suggestive selling.
• Makes intercom announcements.
• Ensures compliance with state and federal liquor sales laws and Company restricted sales and loss prevention policies.
• Monitors inventory and space security.
• Supervises, motivates, trains and participates in the hiring of liquor personnel.
• Monitors associate performance and recommends personnel actions such as hiring, firing, layoff and disciplinary action.
• Schedules personnel to ensure adequate coverage, service level and meeting of budgetary goals.
• Supervises the day‑to‑day functions of the liquor department to achieve customer service, sales and profit objectives.
• Conducts daily inspections of the liquor department and initiates corrective measures to ensure compliance with in‑stock conditions, sanitation, safety and security requirements.
• Assists with all liquor duties such as cleaning, stocking, storage and customer service.
• Implements effective promotional and seasonal displays.
• Controls shrink and expenses.
• Accurately completes and monitors daily log sheet, purchase report, and sales and labor and other required paperwork and logs.
• Follows Company transmittal procedures.
• Maintains records on ad items movement.
• Takes inventories and maintains accurate department records.
• Maintains and organizes sales area, backroom and cooler.
• Ensures proper merchandising of product by understanding and implementing schematics, merchandising of advertised items, proper signing procedures and monitoring product flow.
• Follows Company policy in pricing and handling reduced‑to‑clear items.
• Answers and responds to incoming calls appropriately.
• Receives and appropriately resolves customer complaints and reports to the Store Director as appropriate.
• Reviews MicroStrategy reports to determine movements on items within subcategories to make the best business decision on display and shelf qualities.
• Ensures that all associates are trained and instructed in the proper performance of work duties.
• Monitors associate performance and reports observations to the Store Director.
• Resolves associate complaints and reports to the Store Director as appropriate.
• Maintains confidentiality concerning associates, store sales and other Company information.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Performs other necessary and required duties.

Requirements

• Working knowledge of all job duties within the Liquor Department.
• Strong communication skills, good leadership and interpersonal skills, proven ability to manage people, and ability to maintain composure when dealing with customers, vendors and co‑workers.
• Knowledge of employment laws and workplace practices.
• Good understanding of Company practices and Liquor Department policies and procedures on storage, safety, sanitation and loss prevention.
• Knowledge of state and federal liquor sales laws.
• Ability to learn types, nomenclature, alcohol content, uses and care of liquor department products.
• Awareness of popular drink