Linux Systems Reliability Engineer

About the role

The Opportunity Are you a detail-oriented problem solver with a passion for optimizing cloud operations and a knack for writing efficient scripts? If so, you'll thrive in our dynamic Nutanix team, where your skills will directly impact the availability and performance of our cutting-edge cloud technology while collaborating with a global network of talented professionals dedicated to innovation and operational excellence.

About the Team

At Nutanix, you'll join the Private Cloud team within the broader Global Cloud Operations (GCO) team, a dynamic assembly of over 70 passionate individuals spread across the US, Netherlands, Serbia, and India. This diverse group thrives in a high-energy IT environment that prioritizes innovation and operational excellence. You'll experience a collaborative culture that fosters teamwork and a sense of unity, despite our geographical dispersion. The GCO team plays a crucial role in ensuring the smooth operation of critical systems, leveraging cutting-edge technologies and automation to achieve our goals. You will report to the Manager of Hybrid Cloud Operations, a dedicated mentor committed to supporting your professional growth and success within the team.

Your Role

• Ensure the 24/7 availability and reliability of Nutanix's cloud services and infrastructure.
• Respond promptly to alerts and support tickets, troubleshooting and resolving issues effectively.
• Collaborate with QA, Development, and Infrastructure teams to design and implement robust monitoring solutions.
• Manage deployment of software patches, upgrades, and administrative tools to maintain system integrity.
• Participate in on-call rotation to provide after-hours support and maintain service level agreements (SLAs).
• Develop and enhance automation scripts using languages like Python or Bash for operational efficiency.
• Document processes and procedures for knowledge sharing and continuous improvement within the team.
• Achieve first-year objectives by streamlining incident response processes and enhancing system monitoring capabilities.

What You Will Bring

• Proficiency in Linux/UNIX system administration with advanced troubleshooting skills.
• Strong scripting capabilities in languages such as Python and Bash.
• Experience in a 24/7 NOC environment, preferably with a cloud service provider.
• Solid understanding of cloud infrastructure components (firewalls, load balancers, DNS, etc.).
• Knowledge of cloud technologies and architectures, especially in SaaS environments.
• Must have at least 3-5 years of hands-on experience with Nutanix AOS, AHV, and Prism Central, and VMware/Proxmox/KVM.
• Kubernetes is a big plus.
• Experience with Kubernetes would be a strong plus.
• Excellent problem-solving abilities and strong communication skills.
• A relevant degree in Computer Science, Information Technology, or a related field is preferred.

Work Arrangement

Your role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

Pay and Benefits

The pay range for this position at commencement of employment is expected to be between USD $ 117,600 and USD $ 160,000 per year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave).