Line Staff

About the Role

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent who are positive, upbeat, detail-oriented, safety-conscious, reliable, and passionate about delivering unrivaled customer service. If you enjoy working outside and meet these qualities, this role may be a great fit for you.

The Line Service Professional is responsible for providing efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures and proper ground handling of aircraft, as well as communicating effectively with customers, pilots, and team members within the customer service department.

Responsibilities

• Aircraft movement, placement, fueling, and storage
• Fuel movement—quality control, disposal, and paperwork
• Daily check and upkeep of crew cars and vehicles
• Facility maintenance and upkeep
• Customer service and promotion of services
• Monthly crew meetings
• Annual recurrent training

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Customer focus—naturally outgoing/extroverted
• Ability to communicate with customers and employees in person, on the phone, and through radio communications
• Must be able to operate a motor vehicle and be insurable by our insurance company
• Strong computer skills including Microsoft Office products
• Basic mathematical knowledge
• Must be able to lift 75 pounds
• High School Diploma
• Ability to work evenings, weekends, and holidays
• Acceptable driving record

Customer service experience in the service industry is preferred. Prior aircraft ground handling experience is a plus. This is an entry-level position with a zero-tolerance drug-free policy, including pre-employment and random screening.

Work Environment

• Works outside in all types of weather conditions
• Direct contact with both moving and non-moving aircraft
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
• Position may require bending, lifting, walking, stooping, squatting, gripping, and climbing a ladder

This is a non-exempt position that includes shift work, requiring evenings, weekends, and scheduled company holidays. Employees can expect to work varied hours and days. No travel is expected for this position.

Benefits

• Matching 401k program
• Paid Time Off (PTO)
• Medical, Dental, and Vision coverage
• Performance-based bonuses

Pay

$19.50 - $21.00 per hour (flexibility in starting hourly wage based on previous aviation experience)