Line Service Manager- AVIATION ONLY

About the Role

We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and complement the entire team. The Line Service Manager is responsible for creating and leading an exceptional line service team, ensuring efficient service for all internal and external customers through excellent, in-depth knowledge of company procedures. This role works closely with the Customer Service Manager and FBO Manager.

Responsibilities

• Manage the line service department by prioritizing, assigning, and monitoring supervisors' work, conducting performance evaluations, and providing training goals with the Training/Safety Tech.
• Review line service team payroll, manage overtime, and submit to payroll for processing.
• Oversee the hiring process to build a well-rounded team with a focus on customer service and safety.
• Manage facility startup, including facility security, vehicle maintenance checks, equipment service, and status.
• Handle fuel management, including monitoring fuel inventory, reconciling load receipts, and ordering fuel as needed.
• Communicate with supervisors in daily pass-down meetings.
• Coordinate aircraft storage, movement, hangar arrangement, and anticipate needs for arrivals and departures.
• Implement damage prevention and safety procedures.
• Support trainers, safety techs, and the line service team.
• Ensure team training meets DOT regulations.

Requirements

• Customer-focused, naturally outgoing, and extroverted.
• Strong communication skills for interacting with customers and employees in person, on the phone, and via radio.
• Ability to operate a motor vehicle and be insurable by our insurance company (requires a clean driving record).
• Strong computer skills, including proficiency with Microsoft Office products.
• Basic mathematical knowledge.
• Bilingual preferred.
• Minimum five (5) years of line service experience, including fuel management and supervisory duties.
• High School Diploma or equivalent.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Ability to pass a background check.
• Must adhere to a zero-tolerance drug-free policy, including pre-employment and random drug screening.

Work Environment

• Works outside in all types of weather conditions.
• Direct contact with both moving and non-moving aircraft.
• May be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Physical Demands

• Must be able to lift 75 pounds.
• Requires bending, lifting, walking, stooping, squatting, gripping, and climbing a ladder.

Schedule

This is an exempt position that may require working evenings, weekends, and scheduled company holidays.