DirectJobHub
Jobs · OTHR · Oregon

LIMITED DURATION - TAX AND FINANCIAL SERVICES COORDINATOR I - PLAZA

MFS CASH Oregon · Portland, OR · 3 wk ago
OTHRFull-time

About the role

Location: MFS CASH Plaza Office, 919 NE 19th Ave, Suite 200, Portland, OR 97232. Status: Exempt. Reports to: Lead Tax and Financial Services Coordinator III. FTE: 1.0 (40 hours/week). Limited Duration: November 1, 2026 – May 30, 2027.

Metropolitan Family Service position descriptions are guidelines; they outline essential work responsibilities and qualifications. Agency culture emphasizes creative problem solving, prevention, wellness, independence, collaboration with funders, partners, volunteers, and commitment to diversity.

Under the general supervision of the Lead Tax Site Coordinator III, the Tax Site Coordinator I provides daily operational support and coordination for Volunteer Tax Preparation activities at the MFS Plaza location. The role ensures efficient site operation, volunteer support, and high-quality taxpayer service, assists with seasonal volunteer and staff scheduling, and handles administrative issues to maintain robust and accurate tax services.

Responsibilities

  • Maintain a calm demeanor in a fast‑paced environment, skillfully triaging client needs and managing conflicts with empathy to ease client stress and fear related to tax processes.
  • Foster a calm, organized, and inclusive workplace by mentoring staff and volunteers of diverse backgrounds; delegate tasks effectively for smooth, efficient operations during high‑demand times.
  • Quickly assess situations, prioritize competing demands, and make sound decisions in a fast‑paced environment to keep services flowing seamlessly.
  • Create a welcoming atmosphere where volunteers can grow their skills, collaborate, and feel valued while supporting clients with compassion.
  • Monitor and review tax preparation services to ensure compliance and accuracy, providing guidance while supporting volunteers and staff.
  • Respond calmly and promptly to emergencies involving clients or volunteers, maintaining safety and support.
  • Facilitate ITIN application services as a Certified Acceptance Agent.
  • Attend team meetings, assist other sites as needed, and fulfill other tasks as assigned.

Qualifications

Knowledge, Skills and Abilities Required:

  • Exceptional ability to remain calm and focused under pressure and to instill that calm in others.
  • Effective prioritization and organizational skills in a fast‑moving environment.
  • Strong mentor and motivator, creating a warm, supportive environment for volunteers and clients alike.
  • Demonstrates empathy, self‑awareness, and the ability to build strong, trusting relationships.
  • Empathy toward clients facing barriers and fears around tax processes and government interactions.
  • Skilled in de‑escalation and conflict resolution.
  • Clear and approachable communication with staff, volunteers, and clients.
  • Proven ability to manage multiple tasks and teams efficiently.
  • Strong collaborator across teams and external partners.
  • Comfortable coordinating logistics, scheduling, and resource management.
  • Familiarity with or ability to quickly learn relevant federal and Oregon tax codes; licensed tax consultant or IRS‑certified volunteer tax preparer experience preferred but not required at hire.
  • Proficiency with Microsoft Office and general computer use; able to triage and assist with general printer, computer, internet issues.
  • Ability to handle sensitive information with discretion and professionalism.

Education and Experience Requirements:

  • Experience managing teams or volunteers in dynamic, high‑pressure environments, with ability to prioritize, delegate, and support diverse groups.
  • Minimum of a BA/BS in public service or human services or equivalent related experience.
  • Experience with database management and quality assurance.
  • Fluency and ability to communicate effectively in languages in addition to English is strongly preferred.

Other Requirements:

  • Personal transportation allowing for travel within the Portland Metropolitan area in a timely manner; if driving a personal vehicle must maintain a valid driver license for the state of residency, personal auto liability insurance coverage, and a driving record permitting coverage under the agency auto liability policy.
  • MFS requires all employees and volunteers to complete a criminal background check; results are reviewed individually considering all circumstances.

Similar jobs