LIMITED DURATION TAX AND FINANCIAL SERVICES COORDINATOR I - BEAVERTON

About the role

Metropolitan Family Service – Economic Empowerment – MFS CASH Oregon. Position: Tax Site Coordinator I – Limited Duration. Located at MFS Beaverton Office, 8285 SW Nimbus Ave, Suite 140, Beaverton, OR 97008. Reports to Lead Tax Site Coordinator III. Status: Exempt, FTE 1.0 (40 hours/week). Limited duration: November 1, 2026 – May 30, 2027.

We use creative and proactive problem solving to build and sustain dynamic community-based programs and quality services. We believe in the potential of families and individuals at all life stages and focus on prevention, wellness, and independence. We build strong relationships by collaborating with our funders, partners, and highly trained volunteers, always striving for an extensive commitment to diversity.

Under the general supervision of the Lead Tax Site Coordinator III, the Tax Site Coordinator I provides daily operational support and coordination for the Volunteer Tax Preparation activities at the MFS Beaverton location. This role ensures the site runs efficiently, volunteers are supported, and taxpayers receive high-quality service. The ideal candidate thrives in a fast-paced environment, possesses excellent customer service skills, and can maintain composure under pressure. Additionally, this role will assist with seasonal volunteers and staff scheduling and administrative issues and to overall ensure robust and accurate tax services are provided.

Responsibilities

• Maintain a calm demeanor in a fast‑paced environment, skillfully triaging client needs and managing conflicts with empathy, helping to ease client stress and fear related to tax processes.
• Foster a calm, organized, and inclusive workplace by mentoring staff and volunteers of diverse backgrounds; delegate tasks effectively to ensure smooth, efficient operations during high‑demand times.
• Quickly assess situations, prioritize competing demands, and make sound decisions in a fast‑paced environment to keep services flowing seamlessly.
• Create a welcoming atmosphere where volunteers can grow their skills, collaborate, and feel valued while supporting clients with compassion.
• Monitor and review tax preparation services to ensure compliance and accuracy, providing guidance while supporting volunteers and staff.
• Respond calmly and promptly to emergencies involving clients or volunteers, maintaining safety and support.
• Facilitate ITIN application services as a Certified Acceptance Agent.
• Attend team meetings, assist other sites as needed, and fulfill other tasks as assigned.

Qualifications

• Leadership Skills: Exceptional ability to remain calm and focused under pressure and to instill that calm in others; effective prioritization and organizational skills in a fast‑moving environment; strong mentor and motivator, creating a warm, supportive environment for volunteers and clients; demonstrates empathy, self‑awareness, and ability to build strong, trusting relationships.
• Client‑Focused Communication: Empathy toward clients facing barriers and fears around tax processes and government interactions; skilled in de‑escalation and conflict resolution; clear and approachable communication with staff, volunteers, and clients.
• Organizational and Operational Skills: Proven ability to manage multiple tasks and teams efficiently; strong collaborator across teams and external partners; comfortable coordinating logistics, scheduling, and resource management.
• Tax Knowledge: Familiarity with or ability to quickly learn relevant federal and Oregon tax codes; licensed tax consultant or IRS‑certified volunteer tax preparer experience preferred but not required at hire.
• Technical and Administrative Abilities: Proficiency with Microsoft Office and