Lifestyle Ambassador

About the role

The Lifestyle Ambassador at Mattamy Homes is the first point of contact for guests and prospects visiting or reaching out to the Sales/Welcome Center. This role involves providing information about community amenities, neighborhoods, and homebuilders, maintaining a professional appearance, gathering information from prospects, and supporting clerical aspects of the Sales/Welcome Center.

Responsibilities

• Provide information about community amenities, neighborhoods, and homebuilders to visitors and prospects
• Maintain a professional appearance with business casual attire
• Gather information from prospects to identify needs and provide guidance
• Support clerical aspects of the Sales/Welcome Center, record prospect information in the CRM database, and ensure inventory levels of café supplies and printed materials are maintained
• Ensure inventory levels of café supplies and all printed materials are maintained including maps and community information used to communicate with guests and prospects
• Establish strong relationships with all homebuilder sales representatives to facilitate information exchange
• Manage and maintain CRM database for internal and external reporting needs
• Establish and maintain displays and materials located in the Sales/Welcome Center to ensure accurate and up-to-date information

Requirements

• High School diploma or equivalent required
• Previous sales experience or some advanced schooling or training is preferred
• Business-minded professional who embraces training and applies newly gained knowledge to daily activities
• Previous CRM experience (Dynamics) is preferred
• Previous customer service or marketing experience; excellent verbal presentation skills mandatory
• Able to work productively with little direction or supervision
• Able to maintain an upbeat and personable attitude
• Exceptional interpersonal and customer relations skills; strong verbal/written communication skills
• Accurate database entry and proficiency with Microsoft Office programs including Word, Excel and PowerPoint

Qualifications

• Must be able to work a flexible schedule including the ability to work early evenings, weekends, and holidays according to sales center hours

Skills

• Excellent verbal presentation skills
• Strong interpersonal and customer relations skills
• Proficiency with Microsoft Office programs including Word, Excel and PowerPoint

Benefits

Competitive compensation and full-time employee benefits package includes:

• 3 weeks of company paid vacation + 1 week of sick time
• Health, Dental and Vision Insurance
• Life Insurance and Short/Long Term Disability
• Flex Spending
• 401K with Company Matching and Tuition Reimbursement
• Entertainment Discounts
• Employee Home Ownership Program
• Company-wide Volunteer Program

Pay

Commensurate with experience

Schedule

Onsite