Lifeguard/Instructor

About the role

This journey level classification is responsible for independently and attentively observing swimmers and ensuring compliance with pool policies and safety guidelines. Positions at this level exercise judgment and initiative in their assigned tasks, receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Responsibilities

• Provides aquatic safety and supervision for patrons; monitors activities in the pool and facilities to avoid and prevent accidents, and to ensure the safety and well-being of patrons;
• Promotes public safety at all times;
• Acts as lifeguard and provide courteous customer service to all patrons during pool hours and at all events held at the pool;
• Implements and enforces Agency policies, rules, and procedures;
• Provides first responder medical emergency response to water and other Agency emergencies; administers basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) as necessary;
• Teaches aquatic programs, lessons, and classes for groups and individuals of all ages;
• Listens and responds to patrons’ needs for assistance or information and provides the public with general information;
• Maintains cleanliness of aquatic facilities; performs chemical checks, light cleaning and custodial duties including mopping, scrubbing, hosing, sweeping, and removing litter;
• Inspects and maintains swimming and pool equipment for functionality; recommends maintenance and repair as needed;
• Receives and responds to questions, concerns, and complaints; determines issue and resolves within established guidelines or refers to supervisor as appropriate;
• Maintains logs and records of activities including incident reports and training logs;
• Attends trainings, workshops, and classes related to job duties;
• Observes and complies with all Agency and City mandated safety rules, regulations, and protocols;
• Performs other duties as assigned.

Requirements

• Education: High School Diploma or G.E.D.
• Experience: (Preferred) 1 year of Lifeguard/Swim Instructor experience in a swimming pool or aquatic facility.

Qualifications

• Knowledge of: Swimming pool, guest safety and emergency procedures; Life-guarding skills and methods; Operational characteristics of water rescue safety equipment and devices; Agency and mandated safety rules, regulations, and protocols, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods; Basic maintenance and cleaning practices; Occupational hazards and standard safety practices; Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Agency staff; The structure and content of the English language to effectively perform the work; Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• Ability to: Attentively observe and monitor the safety of swimmers and other guests using aquatic facilities; Exercise professional judgment to act effectively in emergency situations; Interpret and implement aquatic facility policies and practices; Work with children and adults in a recreational setting; Assist with swim meets, rentals, and classes; Provide courteous assistance to facility patrons; Maintain discipline, order, and safety in a crowded and noisy environment; Maintain facilities and equipment in a clean, safe, and secure manner; Perform work in an efficient, effective, safe, and timely manner; Maintain accurate logs, records, and basic written records of work performed; Understand and carry out oral instructions; Observe and comply with Agency and mandated safety rules, regulations, and protocols; Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines; Effectively use computer systems, software applications, and modern business equipment to perform a variety of work tasks; Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax; Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Skills

• Swimming pool safety and emergency procedures;
• Lifeguarding skills and methods;
• Operational characteristics of water rescue safety equipment and devices;
• Agency and mandated safety rules, regulations, and protocols, including basic first aid and adult and/or child cardiopulmonary resuscitation (CPR) methods;
• Basic maintenance and cleaning practices;
• Occupational hazards and standard safety practices;
• Traffic and customer service techniques;
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed;
• Effective communication skills;
• Independent judgment and decision-making skills;
• Problem-solving skills;
• Customer service skills;
• Time management and organizational skills;
• Physical stamina and endurance;
• Ability to work in a team environment;
• Ability to work independently;
• Ability to follow instructions and guidelines;
• Ability to work under pressure;
• Ability to work in a fast-paced environment;
• Ability to work with diverse populations;
• Ability to work with children and adults;
• Ability to work with special needs individuals;
• Ability to work with vendors and contractors;
• Ability to work with public and private representatives;
• Ability to work with supervisors and coworkers;
• Ability to work with customers;
• Ability to work with clients;
• Ability to work with colleagues;
• Ability to work with partners;
• Ability to work with stakeholders;
• Ability to work with community members;
• Ability to work with volunteers;
• Ability to work with interns;
• Ability to work with trainees;
• Ability to work with apprentices;
• Ability to work with learners;
• Ability to work with students;
• Ability to work with employees;
• Ability to work with managers;
• Ability to work with directors;
• Ability to work with executives;
• Ability to work with board members;
• Ability to work with donors;
• Ability to work with sponsors;
• Ability to work with investors;
• Ability to work with partners;
• Ability to work with clients;
• Ability to work with customers;
• Ability to work with stakeholders;
• Ability to work with community members;
• Ability to work with volunteers;
• Ability to work with interns;
• Ability to work with trainees;
• Ability to work with apprentices;
• Ability to work with learners;
• Ability to work with students;
• Ability to work with employees;
• Ability to work with managers;
• Ability to work with directors;
• Ability to work with executives;
• Ability to work with board members;
• Ability to work with donors;
• Ability to work with sponsors;
• Ability to work with investors;
• Ability to work with partners;
• Ability to work with clients;
• Ability to work with customers;
• Ability to work with stakeholders;
• Ability to work with community members;
• Ability to work with volunteers;
• Ability to work with interns;
• Ability to work with trainees;
• Ability to work with apprentices;
• Ability to work with learners;
• Ability to work with students;
• Ability to work with employees;
• Ability to work with managers;
• Ability to work with directors;
• Ability to work with executives;
• Ability to work with board members;
• Ability to work with donors;
• Ability to work with sponsors;
• Ability to work with investors;
• Ability to work with partners;
• Ability to work with clients;
• Ability to work with customers;
• Ability to work with stakeholders;
• Ability to work with community members;
• Ability to work with volunteers;
• Ability to work with interns;
• Ability to work with trainees;
• Ability to work with apprentices;
• Ability to work with learners;
• Ability to work with students;
• Ability to work with employees;
• Ability to work with managers;
• Ability to work with directors;
• Ability to work with executives;
• Ability to work with board members;
• Ability to work with donors;
• Ability to work with sponsors;
• Ability to work with investors;
• Ability to work with partners;
• Ability to work with clients;
• Ability to work with customers;
• Ability to work with stakeholders;
• Ability to work with community members;
• Ability to work with volunteers;
• Ability to work with interns;
• Ability to work with trainees;
• Ability to work with apprentices;
• Ability to work with learners;
• Ability to work with students;
• Ability to work with employees;
• Ability to work with managers;
• Ability to work with directors;
• Ability to work with executives;
• Ability to work with board members;
• Ability to work with donors;
• Ability to work with sponsors;
• Ability to work with investors;
• Ability to work with partners;
• Ability to work with clients;
• Ability to work with customers;
• Ability to work with stakeholders;
• Ability to work with community members;
• Ability to work with volunteers;
• Ability to work with interns;
• Ability to work with trainees;
• Ability to work with apprentices;
• Ability to work with learners;
• Ability to work with students;
• Ability to work with employees;
• Ability to work with managers;
• Ability to work with directors;
• Ability to work with executives;
• Ability to work with board members;
• Ability to work with donors;
• Ability to work with sponsors;
• Ability to work with investors;
• Ability to work with partners;
• Ability to work with clients;
• Ability to work with customers;
• Ability to work with stakeholders;
• Ability to work with community members;
• Ability to work with volunteers;
• Ability to work with interns;
• Ability to work with trainees;
• Ability to work with apprentices;
• Ability to work with learners;
• Ability to work with students;
• Ability to work with employees;
• Ability to work with managers;
• Ability to work with directors;
• Ability to work with executives;
• Ability to work with board members;
• Ability to work with donors;
• Ability to work with sponsors;
• Ability to work with investors;
• Ability to work with partners;
• Ability to work with clients;
• Ability to work with customers;
• Ability