Lifecycle Marketing Manager

Who We Are: Same Seats. Better Prices. Among the fastest growing technology companies, TickPick is reshaping the secondary ticket marketplace, putting money back in the wallets of live event-goers. Since inception, we have saved our customers over $55 million in service fees. Our BestPrice Guarantee backs up our promise to deliver better prices than our competition. For the last five years, TickPick has been named a Deloitte Technology Fast 500 award winner and has landed on lists of Inc. 5000's and Crain's New York Business' Fast 50. If you are passionate about concerts, sports, or theater, and want to see your skills and experience have a direct impact on a fast growing company, TickPick is the place for you. We are building a lean, high-output engineering team committed to providing the most innovative, transparent, and cost-effective ticket marketplace in the industry. Who You Are: We are hiring a Lifecycle Marketing Manager to own how TickPick engages customers across email, SMS, and push. You will run the program end to end, from strategy through execution and measurement, with data and engineering support and a strong automation toolset at your disposal. This is a builder's role for someone who wants to stay close to the craft while shaping the systems behind it, and it is scoped to grow with its results. What You'll Accomplish In Your First Year A clear map of our lifecycle: the product messaging, stages, seasonal moments, partnerships, and top events, performers, and categories that should drive what we sendAn audited, streamlined journey architecture, with underperforming or overlapping messaging optimized or retiredA CRM segmentation model built with the data team, with standardized company-wide definitions (new, repeat, lapsed, dormant, super-dormant, reactivated) and live reporting on cohort size, value, and migrationA standing test-and-learn agenda producing measurable lifts in revenue and retention Responsibilities Strategy and journeys Own lifecycle strategy and execution across email, SMS, and push, from planning through optimizationBuild always-on journeys spanning onboarding, conversion, cross-sell, retention, reactivation, and win-backDesign, present, and ship new campaigns and ad hoc sends that grow sales while protecting customer trustOptimize cadence, offers, and incentive strategy to lift engagement without driving fatigue or unsubscribes Segmentation and personalization Partner with the data team to define and maintain segments and lifecycle stages, with live reporting on cohort size, value, and movement between stagesDrive behavior-based, triggered, and dynamic messaging from first-party data, starting with the highest-volume audiences and working toward the niche Platform, deliverability, and data Serve as the in-house owner of the ESP and CRM stack, from configuration and integrations through the data flows that feed itProtect deliverability and sender reputation, and partner with Product on consent and compliance across email and SMS AI and automation Build or co-build tooling that automates journey auditing, segment refresh, content variation, and reportingHelp shape, test, and iterate the automation roadmap as new capabilities become available Measurement and reporting Own lifecycle reporting and forecasting, tying the program to revenue and lifetime value and contributing to planningContribute to channel measurement strategy with a focus on incrementalityPresent performance quarterly and speak to progress and data weekly Requirements 5 to 8 years in CRM, lifecycle, retention, or database marketing, with your tactical depth intact, whether you rose quickly and stayed close to the craft or are a more senior operator returning to hands-on workTactical mastery of email, SMS, and push execution, segmentation, and journey building. You get the most out of the tooling yourselfDemonstrated use of AI at a software level. You have built or co-built tools, with a technical partner, a software kit, or on your own, that turn best practices into automated auditing, optimization, and reporting. This is beyond prompting in a chat interfaceStrong analytical skills, comfortable with cohort and LTV analysis and turning data into actionA self-directed operator who can carry a function forward with data and engineering support Preferred qualifications Hands-on experience with an ESP or CRM platform (Iterable, Braze, Klaviyo, or similar) and with deliverability and consent complianceExperience with predictive modeling and segmentation in partnership with a data teamA track record of scaling program output faster than team sizeSports, entertainment, and/or two-sided marketplace experienceBachelor's degree in engineering or the sciences Benefits A hybrid in-office approach, enabling remote work a portion of each weekHealth Care Plan (Medical, Dental & Vision)Retirement Plan Contribution (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Holidays)Family Leave (Maternity, Paternity)Training & Development$100 Monthly Stipend to Attend Live EventsEmployee OutingsFree Lunch & Snacks The estimated pay range for this role, based in New York City, is $125,000 - $155,000. This role will be eligible to participate in our company's equity program. Our salary ranges are based on paying competitively for our size and industry, and are one part of many compensation, benefits, and other reward opportunities we provide. Individual pay rate decisions are based on a number of factors, including qualifications for the role, experience level, skill set, and balancing internal equity relative to peers at the company. The range above is for the expectations as laid out in the job description. However, we are often open to a wide variety of profiles and recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated to you as a candidate. Diversity at TickPick: At TickPick, we know that diversity of all types, in an environment that pursues equity and inclusion, strengthens our organization's culture. When our employees are representative of the communities we serve, with diversity in demographics and a broad set of backgrounds, we provide a superior experience for both our customers and our employees. Fostering an open and supportive environment where our employees are empowered and encouraged to bring their whole selves to the table enables TickPick to thrive. The diverse approaches and collaborative problem-solving that result enable us to provide an innovative, nimble, and creative marketplace for our customers and sellers. This belief is central to who we are and what we do, and we are proud of it. TickPick, LLC is proud to be an equal opportunity employer open to all qualified candidates regardless of race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, marital status, citizenship status, military status, protected veteran status, or any other category protected by law.