Lifecycle Field Service Technician

OVERALL RESPONSIBILITIES

• Perform work safely and efficiently at customer sites, adhering to all local and site requirements
• Troubleshoot, repair and maintain automation equipment
• Manage Work Orders, assets, and inventory at clientsites
• Evaluate automated systems performance and ensure adherence to maintenance schedules and best practices
• Identify and engage with potential equipment and/or material suppliers
• Utilize technical and reference manuals to support and ensure proper diagnostics and repairs
• Develop and maintain knowledge base of issues and resolutions for timely reference and response to incidents
• Utilize hand and power tools as required
• Prepare field service reports, including work performed, parts usage, and recommendations
• Travel as required to support customer to sites
• Work with the client, suppliers, subcontractors, and project managers to resolve issues
• Build and maintain professional internal and external relationships with coworkers, leadership, subcontractors, and clients across all levels
• Perform additional duties in support of company goals and strategic initiatives
• Support the development of training plans, materials and other documentation
• Follow all company & and site-specific policies and procedures

KNOWLEDGE & SKILL REQUIREMENTS

We are seeking to fill two of these roles at varying experience levels, please review below:

Entry Level:

• Associate's degree with a focus in the Mechanical, Electrical, or Controls field or other related experience
• Candidates with demonstrated practical, hands-on experience may be given additional consideration
• Experience: 1+ years
• Experience maintaining or repairing material handling automation equipment
• Experience working with vendors to develop and deploy maintenance strategies
• Proficient in Microsoft Office 365
• Self-motivated with the ability to manage multiple concurrent projects
• Strong problem solving and analytical skills
• Customer focused mindset
• Strong communication skills
• Able to stand and work on your feet for extended periods of time

Middle Level:

• Bachelor’s degree with a focus in Mechanical, Electrical, or controls fields
• Candidates with demonstrated practical, hands-on experience may be given additional consideration
• Experience: 5+ years
• Over 2 years of experience maintaining Robotics, conveyor systems and PLCs, VLMs, and other material handling equipment
• Experience in reading construction drawings, mechanical detail drawings and electrical schematics
• Proficient in Microsoft Office 365 applications
• Self-motivated with the ability to manage multiple concurrent projects
• Knowledge of current industry safety and regulation standards (e.g., OSHA, ANSI, ISO)
• Strong problem-solving and analytical skills
• Experience maintaining material handling automation equipment
• Excellent communication and customer engagement skills
• Customer focused
• Able to stand and work on your feet for extended periods of time
• Experience with MaintainX CMMS software platform

WORK CONDITIONS

Up to 50% travel, domestically and internationally

Additional Benefits

• Competitive Salary
• Generous Paid Time Off
• Medical, Dental, and Vision Benefits
• 401K with Company Match
• Company HSA Contribution
• Professional Growth Opportunities