Life Sciences Technical Architect Director

About the role

Salesforce Professional Services is seeking a Technical Architect Director focused on Agentforce for Life Sciences (AFLS). This role serves as a strategic advisor and Salesforce product and platform expert to large, complex life sciences enterprises.

Responsibilities

• Serve as a trusted advisor to the client at the executive level, engaging with C-Suite stakeholders with authority and confidence.
• Lead and shape internal strategic initiatives to grow the Life Sciences consulting practice; drive community knowledge, thought leadership, and reusable delivery assets.
• Guide customers and colleagues in rationalizing and deploying emerging technologies, including Agentforce and AI-first capabilities, that drive increased business value.
• Mentor and coach Senior Technical Architects and Solution Architects across the practice.
• Collaborate with strong communication skills, especially in teaching complex concepts and creative, prescriptive thinking.
• Identify and proactively manage risk areas at a program level; commit to seeing issues through to complete resolution.
• Manage executive customer expectations; negotiate solutions to complex problems with customers and third-party partners.
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.
• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
• Define and contribute to program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform.
• Represent Salesforce Professional Services externally, including at industry events, customer briefings, and executive business reviews.

Requirements

• 10+ years enterprise architecture or consulting experience.
• 5+ years of experience leading Salesforce Core Projects.
• 3+ years of experience in the Life Sciences industry, particularly Pharma/Biopharma, with backgrounds in pharmaceutical commercial operations, field force engagement, HCP/HCO relationship management, or regulatory compliance.
• Strong application design skills combined with strong data, integration, and security architecture skills.
• Demonstrated experience leading and mentoring technical teams at scale.
• Strong presentation skills, able to effectively present and defend a point of view to a variety of audiences, including C-level executives.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Strong communication skills, both written and verbal, able to effectively develop materials that are appropriate for the audience.
• A great listener with the ability to communicate with people in diverse roles.
• Prior experience in a Director or practice leadership role within a consulting or professional services organization.
• Experience in the Medtech industry, including medical device commercialization, post-market surveillance, or field service operations.
• Background in Clinical operations, including clinical trial management, patient engagement platforms, site and investigator management, or clinical data workflows.
• Experience in Drug Development and the drug lifecycle, from early-phase research, regulatory submissions (IND/NDA/BLA), and pharmacovigilance through commercialization, lifecycle management, and loss of exclusivity.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related discipline; equivalent work experience will be considered.
• Salesforce Certified Technical Architect (CTA), multiple Salesforce Architecture certifications, or Salesforce Certified Agentforce Life Sciences Consultant (launched March 2026).
• Hands-on experience with Agentforce for Life Sciences (AFLS) or equivalent Life Sciences CRM platforms, including knowledge of HCP/HCO structures, Affiliations, Specialty Pharmacy, Medical Affairs, and compliant engagement workflows.
• Experience delivering implementations for major pharmaceutical or life sciences companies, with familiarity with the agentic enterprise model and how AI agents can transform commercial and clinical operations.