Life Sciences Technical Architect Director

About the role

Salesforce Professional Services is seeking a Technical Architect Director focused on Agentforce for Life Sciences (AFLS). This role serves as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex life sciences enterprise customers. The ideal candidate will bring senior leadership presence to engagements, guide program strategy, mentor architects, and help customers architect and deliver agentic, AI-first solutions.

Responsibilities

• Serve as a trusted advisor to the client at the executive level, engaging with C-Suite stakeholders with authority and confidence
• Lead and shape internal strategic initiatives to grow the Life Sciences consulting practice; drive community knowledge, thought leadership, and reusable delivery assets
• Guide customers and colleagues in rationalizing and deploying emerging technologies, including Agentforce and AI-first capabilities, that drive increased business value
• Mentor and coach Senior Technical Architects and Solution Architects across the practice
• Collaborate with strong communication skills, especially in teaching complex concepts and creative, prescriptive thinking
• Identify and proactively manage risk areas at a program level; commit to seeing issues through to complete resolution
• Manage executive customer expectations; negotiate solutions to complex problems with customers and third-party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
• Define and contribute to program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
• Represent Salesforce Professional Services externally, including at industry events, customer briefings, and executive business reviews

Requirements

• 10+ years enterprise architecture or consulting experience
• 5+ years of experience leading Salesforce Core Projects
• 3+ years of experience in the Life Sciences industry, particularly Pharma/Biopharma, with backgrounds in pharmaceutical commercial operations, field force engagement, HCP/HCO relationship management, or regulatory compliance
• Strong application design skills combined with strong data, integration, and security architecture skills
• Demonstrated experience leading and mentoring technical teams at scale
• Strong presentation skills, able to effectively present and defend a point of view to a variety of audiences, including C-level executives
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal, able to effectively develop materials that are appropriate for the audience
• A great listener with the ability to communicate with people in diverse roles
• Prior experience in a Director or practice leadership role within a consulting or professional services organization
• Experience in the Medtech industry, including medical device commercialization, post-market surveillance, or field service operations
• Background in Clinical operations, including clinical trial management, patient engagement platforms, site and investigator management, or clinical data workflows
• Experience in Drug Development and the drug lifecycle, from early-phase research, regulatory submissions (IND/NDA/BLA), and pharmacovigilance through commercialization, lifecycle management, and loss of exclusivity

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related discipline; equivalent work experience will be considered
• Preferred: Salesforce Certified Technical Architect (CTA), multiple Salesforce Architecture certifications, or Salesforce Certified Agentforce Life Sciences Consultant (launched March 2026)
• Hands-on experience with Agentforce for Life Sciences (AFLS) or equivalent Life Sciences CRM platforms, including knowledge of HCP/HCO structures, Affiliations, Specialty Pharmacy, Medical Affairs, and compliant engagement workflows
• Experience delivering implementations for major pharmaceutical or life sciences companies, with familiarity with the agentic enterprise model and how AI agents can transform commercial and clinical operations

Benefits

At Salesforce, we offer a comprehensive benefits package to support your well-being and financial security. This includes:

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program

For more details, visit Salesforce Benefits.