Life - Claims Supervisor

About the role

The Life Claims Supervisor role oversees daily team operations and ensures the accurate, timely administration of life and annuity claims. This position is based at our Headquarters in Fairfield, Ohio. Hybrid work options are available in select departments.

Responsibilities

• Distribute work items and monitor productivity
• Oversee onboarding, training, and development of new claim processors
• Collaborate with other departments to resolve issues
• Administer Life and Annuity claims within scope of authority
• Review claim payments for accuracy
• Test and update system changes and updates
• Perform quality reviews and claim audits
• Prepare monthly and quarterly reports
• Recognize and address service gaps, recommend process improvements, and maintain procedural documentation
• Lead meetings, training sessions, and projects
• Contribute to business continuity plans and act as a backup for disaster testing
• Participate in industry programs and share knowledge with staff
• Interact with reinsurers, vendors, and agents professionally
• Act as a backup for Life Claims Vice President as needed

Requirements

This position requires a proven track record in Life and Annuity claims management and operations, expertise in claims training and monitoring productivity, demonstrated leadership and coaching ability, expert knowledge of Life and Annuity products, contract language, and claim regulations, proven ability to handle multiple priorities with professionalism and poise, strong analytical and problem-solving skills, knowledge of tax implications of qualified and non-qualified annuity payouts, including 1099 processes, experience with LifePro claims administration system, attention to detail, and excellent customer service and organizational skills.

Qualifications

Education and experience requirements include a bachelor's degree in business or a related field or an equivalent combination of education and work experience. Industry designations such as Fellow, Life, and Health Claims (FLHC) and Fellow, Life Management Institute (FLMI) are preferred, but not required.

Skills

Proficiency in Microsoft Office (Outlook, Word, Excel) is essential.

Benefits

We offer a variety of benefits and amenities to enhance your well-being and satisfaction, including:

• Competitive pay range of $28.85 - $36 hourly
• Annual cash bonus and individual performance
• Lifelong learning opportunities through training and development
• Tools and resources to succeed in your career
• A supportive and diverse workplace culture

Pay

The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities.

Schedule

This role offers hybrid work options in select departments at our Headquarters located in Fairfield, Ohio.