Lieutenant - Site Transport Supervisor

About the role

G4S Secure Solutions (USA) Inc. provides rewarding careers that give you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. The Site Transport Supervisor (2nd Line) assists the Account Supervisor (Captain) in day-to-day location operations that include training, discipline, operations, and overall site supervision.

The Site Supervisor is responsible for overseeing the scheduling, workflow, and day-to-day operations of transportation teams and stationary guards and coordinates tactical transport operations with customer-level supervisors. This position must be able to perform required duties of a Transportation Officer (TO) in their absence. In the absence of the Site Manager, the Site Supervisor is the direct link between company and customer’s first line supervision/management team.

Responsibilities

• Liaise with customer-level supervisors; provide indirect supervision of transportation teams, stationary, and remote guarding, and overall site operations; provide direct supervision of shift supervisors
• Provide oversight to shift schedules; interface with customer’s supervisors, Fleet Manager, and Project Manager; evaluate performance of shift supervisors and officers; clearly articulate directives, policies, and procedures to subordinate personnel
• Frequent meetings with customer’s supervisors concerning operational and personnel issues
• Oversee training programs including support to local Trainers
• Ensure the training program material is properly applied by all personnel; ensure all employees are available in accordance with applicable customer and G4S contract regulations and policies, as well as Federal, State, and local laws
• Conduct reviews of operational programs to ensure compliance with Performance Work Statement (PWS), state, federal, and G4S policies and procedures
• Report incidents, analyze data and information, and maintain oversight of daily, weekly, and monthly PWS required reports
• Investigate and report incidents; maintain oversight and preparation of daily, weekly, and monthly reports
• Perform transport missions and guard-level duties as needed per client request for on-demand services which may occur during overnight hours, weekends, and holidays
• Plan and develop site shift and rotation schedules
• Assess operational needs of transportation teams and stationary/remote guards, and determine, develop, and implement measures to satisfy needed items
• Proactively identify vulnerabilities to operations specific to safety and certain events such as entry and exit; develop and implement solutions that mitigate identified operational vulnerabilities
• Assess training and skill deficiencies of Shift Supervisors and Officers; coordinate corrective measures with Captain and Operations Managers that will mitigate identified deficiencies

Qualifications

• Must possess a high school diploma or equivalent
• Must be able to pass any State-required training or other qualifications for licensing
• Must be able to pass a state licensing test if you will be driving a company-owned or client-provided vehicle
• Must be a citizen or lawful permanent resident of the United States
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws; G4S will consider qualified applications with criminal histories in a manner consistent with applicable laws
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law
• Minimum of two (2) years of driving experience and a minimum of 21 years of age (as required by the Department of Transportation)
• Minimum of three (3) years of experience in any combination of the following: Law enforcement, Military police, Security officer engaged in functions related to civil or administrative correctional operations, Prior supervisory/management experience in a multi-location security environment
• Must be at least 21 years old or minimum required by the state, if higher
• Must be able to read, understand, and comprehend legal regulatory rulings and guidance
• Effective oral and written communication skills; able to write informatively, clearly, and accurately
• Planning and organizing skills
• Proficiency with Microsoft Office applications
• Problem solving and active listening skills
• Assess and evaluate situations effectively; able to synthesize facts, concepts, and principles
• Able to mediate conflict with tact, diplomacy
• Team leadership skills; coaching, mentoring, motivating others
• Setting and achieving goals
• Attention to detail

Preferred Qualifications

• Texas Commission License for armed security personnel
• Possession of a current and valid Commercial Driver’s License with a Passenger endorsement
• Fluency in multiple languages (reading, writing, and speaking)
• Possession of an active federal clearance

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements
• Holidays and Vacation awarded per Collective Bargaining Agreement
• Sick time- 1 hour for every 30 hours worked