Licensing Specialist 1

About the role

The Licensing Specialist I will manage and process a variety of licensing and registration tasks, including initial licensing, state transfers, buyouts, and title management. They will research, resolve, and act on requests for general case types, ensuring all work is completed in a timely and accurate manner.

Responsibilities

• Researches and resolves client Licensing requests, ensuring accuracy and customer satisfaction
• Maintains and prioritizes cases and workload
• Utilizes the DMV Terminal to complete cases efficiently, ensuring compliance with regulations and processes
• Manages time effectively and consistently meets deadlines with some guidance from supervisor
• Demonstrates accuracy, thoroughness, and effectiveness in work
• Adapts quickly to new or changing assignments, processes, and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience and modifies behavior to be more effective
• Recognizes strengths and opportunities for growth
• Solves a range of problems in straightforward situations

Requirements

• A High School Diploma or equivalent required
• A degree in Business Administration or relevant field preferred
• Additional education, certifications, or experience are a plus
• Experience in case management, administrative support, or customer service is a plus
• Proficiency in various desktop tools including MS Office Programs
• Ability to work independently and as part of a team
• Familiarity with office technology and equipment
• 2-4 years’ experience in case management, administrative support, or customer service related fields
• Prior experience in a research of case management role with high level of detail-oriented work is a plus
• Understanding of accounting principles and bookkeeping software may be required
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security
• Knowledge of DMV procedures and vehicle-related transactions is a plus

Qualifications

• High School Diploma or equivalent required
• Additional education, certifications, or experience are a plus
• Experience in case management, administrative support, or customer service is a plus
• Proficiency in various desktop tools including MS Office Programs
• Ability to work independently and as part of a team
• Familiarity with office technology and equipment
• 2-4 years’ experience in case management, administrative support, or customer service related fields
• Prior experience in a research of case management role with high level of detail-oriented work is a plus
• Understanding of accounting principles and bookkeeping software may be required
• Knowledge of DMV procedures and vehicle-related transactions is a plus

Skills

• Problem-solving skills
• Multiple task handling capability
• Technical or functional area knowledge
• DMV procedures and vehicle-related transactions knowledge

Benefits

At Holman, we offer a comprehensive benefits package including:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Pay

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $24.65 - $35.13 USD per hour.