Licensing Representative (Public Service Representative 3)

Oregon Board of Pharmacy · Posted 10/19/2026 · Closes 10/29/2026 · Full-time, permanent, SEIU-represented position

About the role

The Board of Pharmacy regulates the practice of pharmacy and enforces laws regarding pharmacy staff, drug outlets, and the sale of drugs in Oregon. Established in 1891, the Board licenses pharmacists, pharmacy interns, and pharmacy technicians; registers and inspects retail and hospital pharmacies, over-the-counter drug retailers, drug wholesalers, and manufacturers; and regulates the quality and distribution of all drugs in the state. As the Licensing Representative (Public Service Representative 3), you will serve as the primary point of contact for customers — in person, by phone, and via email — assisting with over 30 license categories, processing applications, and ensuring compliance with applicable laws, rules, and policies.

Responsibilities

• Greet the public and all visitors to the agency; act as first-level phone contact for incoming calls
• Answer questions relating to over 30 different license categories; assist customers through online processes and communicate licensing information accurately, concisely, and professionally
• Process incoming mail; issue and renew licenses
• Enter data into the licensing database; review applications for applicability, completeness, and eligibility for licensure
• Process accounts receivable
• Run background checks through LEDS (Law Enforcement Data System)
• Perform continuing education audits
• Scan and maintain electronic licensing files
• Perform various other licensing representative duties as assigned

Requirements

• Two years of experience in customer service
• One year of that experience must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations

Qualifications & skills

• Demonstrated ability to provide excellent customer service, maintaining professionalism and composure when assisting upset or frustrated individuals
• Clear, concise, and accurate communication skills, both written and verbal, with the ability to explain complex licensing information effectively
• Strong attention to detail and a high degree of accuracy in data entry, documentation, and application review
• Ability to learn, interpret, and apply information across numerous licensing categories
• Experience working with government rules, regulations, and compliance requirements
• Proficiency in computer systems, online workflows, databases, and electronic file management
• Ability to manage a high volume of public interaction (in-person visits, phone calls, email) while maintaining a positive and professional demeanor
• Strong organizational skills and the ability to multitask, prioritize, and manage a variety of administrative duties
• Ability to maintain confidentiality and appropriately handle sensitive information, including background checks
• Dependability, sound judgment, and a strong work ethic, with adherence to established policies and procedures
• Flexibility and adaptability in a fast-paced environment with frequently shifting demands
• Effective problem-solving skills when determining customer needs or reviewing licensing eligibility
• Ability to perform repetitive tasks with consistency, accuracy, and sustained focus
• Ability to provide equitable, respectful, and accessible services

Benefits

• Comprehensive health coverage: low-cost medical, vision, and dental plans for you and your family
• Life insurance, short- and long-term disability, deferred compensation savings plans, and flexible spending accounts for health and childcare
• Optional benefits including additional life insurance, disability, FSA, and more
• Generous paid time off: 11 holidays, 3 personal business days, monthly sick leave, and vacation leave that increases with years of service
• Get There — Oregon’s carpool matching tool and trip planner
• Public Service Loan Forgiveness (PSLF) program eligibility
• Work in Portland, Oregon

Pay

Monthly salary range: $3,515 – $4,738 (non-PERS qualifying). If the successful candidate is PERS qualifying, the range reflects an additional 6.95%.

Schedule

Monday through Friday, 8:00 am – 4:30 pm, on-site at the Portland office.

Additional details

• Finalists subject to a computerized criminal history check; adverse background data may be grounds for immediate disqualification
• Position requires obtaining and maintaining CJIS (Criminal Justice Information Services) clearance
• Employee must obtain and maintain Oregon LEDS certification
• Applicants must be authorized to work in the United States; visa sponsorship is not available
• Eligible veterans and Oregon National Guard servicemembers (current and former) receive candidate preference per state policy
• Accommodation requests under the ADA may be directed to Nancy Karnas, Recruiter: nancy.karnas@das.oregon.gov | 971-719-3083