Licensed Team Lead - Urgent Care

Requisition ID: 941167 | Store #: 000374 | Full-Time

About the Role

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions.

Responsibilities

While working in Lab

• Custom fits glasses and precisely places prescription in lenses
• Works with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards and customer requirements
• Creates a safe working environment for all; demonstrates safe work practices
• Responsible for basic operation, cleaning, and ongoing maintenance of lab tools and systems

While working in Retail

• Ensures the LensCrafters team provides unsurpassed customer service
• Proactive and solution-driven with accurate execution and product knowledge
• Assists customers with selections, provides recommendations, and supports sales associates
• Serves as a responsible alternate store key holder
• Under current and valid state Opticianry license, performs the following:
  • Provides expertise and product knowledge on lens choices based on the patient’s vision needs and OD prescription
  • Adjusts and/or repairs eyewear as needed
  • Presents and dispenses eyewear
  • Performs accurate digital measurements

Requirements

• Current and valid state Opticianry license
• High school diploma or GED
• 1+ years of experience
• Strong optical and retail experience
• Knowledge of current optical theory and merchandise

Skills

• Strong communication and listening skills
• Strong interpersonal skills
• Basic math skills
• Sales skills
• Problem-solving ability
• Familiarity with cash register, computers, and calculators
• Leadership and training experience
• Edging and mounting experience
• Basic optics knowledge and optical measurement experience

Preferred Qualifications

• Eyewear Inspection Program Modules 1-6
• Quality Manufacturing Program Certified
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise and lens options

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan.

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts