Licensed Store Manager - Hollywood

At For Eyes, we are an optical retailer offering high-quality brands and products with great pricing. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. We proudly provide every customer a perfect blend of expert eye care and affordable eyewear. For Eyes is part of EssilorLuxottica, a global leader in vision care products, including iconic eyewear and advanced lens technology.

About the role

The Store Manager is a leader within the For Eyes organization, responsible for delivering key performance indicators and ensuring flawless execution of the customer experience. This role involves recruiting and hiring associates with a passion for optics, coaching and developing team members, and linking the doctor and retail functions seamlessly.

Responsibilities

• Conveys a commitment to providing great customer service through the For Eyes team’s performance of the Simple Sales Process.
• Provides effective on-the-job training and guidance to team members using company-provided programs.
• Delivers clear, motivating, and constructive feedback in a timely manner to all retail associates.
• Confronts problem performers directly and initiates appropriate disciplinary action when necessary.
• Conducts Meaningful Conversations during required times to elevate associate satisfaction, performance, and results.
• Drives profitable personal sales, modeling best practices and fostering a retail selling culture.
• Analyzes store financial data and makes recommendations to improve profitability.
• Strives to exceed all targets set for the store.
• Delivers key performance indicators by inspiring the team to provide exceptional customer experiences.
• Executes and on-boards staffing according to guidelines.
• Performs administrative duties, including payroll, inventory management, and technical application use.
• Completes and files all necessary store and customer paperwork accurately and on time.
• Leads the Doctor of Optometry partnership and co-planning.
• Adheres to company policies and procedures regarding loss prevention.
• Prepares and executes physical inventory per company guidelines.
• Executes guidelines for the LC Inventory Management System and Order Tracker as part of global POS.

Requirements

• High School graduate or equivalent.
• State licensure.
• 3+ years as an optical associate or non-optical retail management.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Strong basic math skills (addition, subtraction, multiplication, division).
• Sales skills and problem-solving ability.
• Familiarity with POS systems, computers, and calculators.
• Organization skills.

Preferred Qualifications

• College degree or equivalent.
• ABO Certification.
• Previous experience in customer service and retail.

Benefits

• Health care coverage.
• Retirement savings plans.
• Paid time off/vacation.
• Various employee discounts.
• Competitive bonus and/or commission plan.

Pay

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements.