Licensed Sales Executive (Japanese-Speaking) – Waikiki

Job Summary

$32.50/hr + commission (Training Pay)

CANDIDATE PROFILE

• Education and Experience Required:
  • High school diploma or GED
  • Proficiency in English & Japanese
  • Incumbent is required to maintain an active and in-good standing professional Hawaii Real Estate License where mandated by law
• PREFERRED:
  • One-year related experience
  • Successful Candidates Will Be Willing To
  • Must be willing to work weekends and holidays as required by business needs

JOB SPECIFIC TASKS

• BUILDING AND MAINTAINING CUSTOMER BASE
• Answer owner questions regarding use of properties and location amenities
• Make recommendations given the background information obtained on the owner through discovery
• Follow up on referrals/leads from owners
• Fulfill requests from owners or prospects regarding pricing, property maps, property descriptions, room locations, and portfolio/network information
• Contact owners to monitor satisfaction, make aware of upcoming promotions, and develop business opportunities (e.g., reloads, referrals)
• Develop and maintain records on customer contacts and use that information to support effective follow-up opportunities
• Maintain contract processing to minimize rescission decisions, provide comprehensive owner assurance and ensure timeliness of closings
• GIVING SALES PRESENTATIONS
• Follow and adhere to the Consultative Sales Process when presenting to owners and guests
• Establish trust with the prospective owner and Owners throughout the entire sales process to build on-going rapport
• Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussion and utilize the information to customize the sales presentation
• Provide prospective owners and Owners a Sales Gallery, Property and Model tour specific to their sales distribution site
• Explain the features, advantages and benefits of the product and advocate the appropriate amount of points to accommodate the prospective owners and Owners current and future vacation needs
• Complete and close the sales contract process by ensuring all required/legal paperwork and documents are signed and notarized
• Practice and continue to develop and improve sales script and presentation
• Ensure clear understanding of finance options and present as an approach to ownership
• Prepare for daily appointments (e.g., review tour sheet, owner history, presentation details, etc)
• Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitates use of Vacation Ownership Advisor
• Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals
• Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests
• Conduct business transactions
• Manage time effectively to punctually attend daily team meetings, training sessions, and guest/owner appointments
• Demonstrate total understanding of the culture and processes of the organization
• Improve sales presentation approach through self-critique, practice, and lessons from the feedback provided by others (e.g., Sales Manager Coaches, Guests, Owners)
• Participate in formal training sessions offered by management team
• Attend daily huddles and regularly scheduled team/manager meetings
• Assist in the development and mentoring of other Sales/Membership Executives as requested
• Maintain an awareness of current events (e.g., news, sports, pop-culture) and information on site locations to enable and promote customer relationship building
• Perform other duties as assigned
• Understand and abide by state and federal regulation around all sales and/or marketing activity (i.e. Do Not Call Lists, State registrations, Exemptions, etc)
• MANAGING BUSINESS TRANSACTIONS
• Assure complete and accurate processing of documents pertaining to sales
• Review details of contracts with prospective owners and Owners once they decide on purchase
• Thoroughly review loan applications and financial documents with the customer and ensure completed properly
• Work with Sales Management to minimize cancellations, provide comprehensive owner assurance and ensure timeliness of closings
• Analyze problems and formulate a strategy and plan to overcome challenges of getting work done quickly with a high degree of quality
• Complete purchase summary worksheet at end of each sale
• Reach out to and influence Legacy Owners and Every Other Year (EOY) Owners to enroll, upgrade and maximize all reload opportunities
• PROVIDING SERVICE TO OTHERS
• Respond to and monitor the resolution of customer and Owner inquiries in a timely manner with accurate information
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner

COMPETENCIES, BASIC SKILLS, AND PERSONAL CHARACTERISTICS

• Leadership
• Adaptability
• Communication
• Professional Demeanor
• Problem Solving and Decision Making
• Driving for Results
• Planning and Organizing
• Building Relationships
• Applied Learning
• Applied Business Knowledge
• Devising Sales Approaches and Solutions
• Sales Call Facilitation
• Sales Ability: Persuasiveness
• Sales Disposition
• Sales Opportunity Analysis
• Sales Implementing

FUNCTIONAL JOB FAMILY COMPETENCIES

• Job Specific Computer Skills
• Mathematical Reasoning
• Reading Comprehension
• Writing

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.