Licensed Plumber

About the role

Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider, operating in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations. We serve approximately 90% of the U.S. population and parts of Canada. If job security, top pay, excellent benefits, and career advancement with a well-known national brand are what you're looking for, Roto-Rooter is the company for you.

Responsibilities

• Respond promptly to customer service calls.
• Conduct thorough inspections of plumbing issues and accurately diagnose problems.
• Offer effective solutions and estimates, and successfully close service sales.
• With the necessary licensing, proficiently install and repair various plumbing fixtures including sinks, toilets, bathtubs, water heaters, garbage disposal units, dishwashers, and water softeners.
• Conduct sewer and drain cleaning services in diverse environments such as basements, roofs, confined spaces, and close quarters.
• Ensure thorough cleaning and restoration of work sites to meet pre-job conditions.
• Prepare invoices totaling costs of services/products provided.
• Collect payment and explain Roto-Rooter guarantee, both in writing and on provided smartphone.

Requirements

• A valid driver’s license.
• Required to hold a State plumbing license.
• Three or more years of repair and service plumbing experience required.
• Proven track record in the sale of plumbing products and services required.
• Full knowledge of plumbing systems is essential for performing duties.
• Plumbers are expected to gain Excavation Certification through Competent Person Training (OSHA requirement) within the first year of employment.
• Journeyman license or equivalent certification as specified by the state in which branch operates and performs service.
• Unlicensed plumbers will be expected to obtain certification as soon as they become eligible, if necessary, by state law.
• Must have good written and oral communication skills for effective customer service.
• Must have excellent communication and interpersonal skills in client and co-worker relations.

Pay

Service technicians are paid an hourly rate of $22.00 to $25.00 during training. After training, they are paid an hourly rate at or above the minimum wage for all hours worked. The hourly pay rate may vary, depending on whether the pay is for base pay paid at the employee’s base hourly rate (minimum wage), or administrative pay for administrative hours worked (between minimum wage and $44.59). Service technicians also have the potential to earn commissions at the rate of 20-24% of revenue depending on the revenue category. Commissions ranging from $10 to $155 can also be earned for selling products and treatments.

Benefits

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement
• Profit Sharing