Licensed Pharmacy Tech-Heber

Position Summary

Lee’s Marketplace is a family-owned grocery chain dedicated to providing a positive shopping experience for guests. As a Pharmacy Technician, you will support the pharmacy team by assisting with medication preparation, dispensing, and inventory management, while also providing excellent guest service.

Primary Position Duties

• Assist pharmacists in filling and labeling prescriptions accurately and efficiently.
• Input prescription and insurance information into the pharmacy computer system.
• Prepare and count medication using automated and manual tools, as directed by the pharmacist.
• Handle third-party insurance billing, rejections, and coordination of benefits.
• Greet and assist guests at the pharmacy counter, answer phones, and handle requests in a professional and confidential manner.
• Ensure appropriate product rotation and remove expired or damaged products from shelves.
• Maintain a clean, organized, and safe work environment, including counters, shelves, and equipment.
• Process prescription refills and assist with guest communications regarding medication availability.
• Support pharmacist-led services, including immunizations and medication therapy management.
• Follow all HIPAA and patient confidentiality requirements.
• Adhere to state and federal pharmacy laws and company policies and procedures.
• Efficiently handle guest complaints; assists with pharmacy operations to keep wait times to a minimum.
• Respond to telephone requests from guests, physicians, and vendors.
• Actively assists with Clinical Programs (Immunizations, MTM, Health Screenings, etc.) and all other company-sponsored programs.
• Understand and communicate correct procedures for billing, filling, and dispensing products under CMS DMEPOS guidelines.
• Displays excellent problem-solving skills and prides themselves on finding the best resolution that exemplifies the "Lee’s Way- doing what’s best for our guests, our team, and our company."

Guest Service

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Requests Pharmacist support for instruction or education on sensitive medications and/or procedures.
• Ensures accuracy in answers with Pharmacist support before relaying to guest.
• Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Handles guest complaints; assists with pharmacy operations to keep wait times to a minimum.
• Responds to telephone requests from guests, physicians, and vendors.
• Actively assists with Clinical Programs (Immunizations, MTM, Health Screenings, etc.) and all other company-sponsored programs.

Product Handling

• Accurately handle, verify, and dispense prescription medications to guests, ensuring correct drug, dosage, quantity, and labeling.
• Monitor and manage inventory levels of medications, ensuring appropriate stock rotation (First-In, First-Out), preventing expired stock, and minimizing waste.
• Ensure all medications are stored under appropriate conditions (temperature, humidity, light protection) according to manufacturer and regulatory guidelines.
• Safely and securely store, track, and dispense controlled substances in compliance with DEA regulations, including logging, counting, and reporting discrepancies.
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