Licensed Optician - Optical Specialist

About the role

The Optical Specialist role at Eyeglass World is a customer-facing position that brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup.

Responsibilities

• Create an Exceptional Customer Experience
• Deliver warm, confident, and personalized service at every stage of the visit
• Guide customers through eyewear selection, final fitting, and product education
• Ensure customers leave feeling confident in both their eyewear and their experience
• Support Clinical & In Store Flow
• Aid in patient flow and pre-exam screenings to support Optometrists
• Help ensure smooth transitions between exam, finish, and pickup moments
• Serve as a calm, knowledgeable presence throughout the customer journey
• Own Finish & Quality Excellence
• Perform finishing work including final adjustments, inspections and quality checks
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
• Prepare orders for pickup and deliver polished, brand aligned handoff
• Operate with Precision & Care
• Support order entry, tracking, and timely completion
• Maintain organized, clean, and efficient finish and retail areas
• Identify and resolve quality or service issues proactively
• Bring the Brand to Life
• Model Eyeglass World service standards, tone, and behaviors in every interaction
• Uphold visual, experiential, and operational brand standards in the store
• Partner with the store team to deliver a consistent and elevated experience

Qualifications

• High School Diploma or equivalent
• 1+ year experience in optical, retail, sales, or customer service
• Active dispensing license as required by the state
• Strong multitasking, time management and organizational skills
• Clear communication and the ability to educate customers effectively
• Ability to prioritize customer satisfaction at every interaction
• Support store team in shared goals
• Bilingual abilities (Preferred)

Skills

Hold an active dispensing license as required by the state
Strong multitasking, time management and organizational skills
Clear communication and the ability to educate customers effectively
Ability to prioritize customer satisfaction at every interaction
Support store team in shared goals
Bilingual abilities (Preferred)

Benefits

At National Vision, we offer:

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount
• Training Programs
• Educational Courses
• Internal Promotions

Pay

Competitive pay and bonus opportunities

Schedule

Every Sunday is closed