Licensed Optician - Optical Specialist
At Eyeglass World, we are more than just an optical retailer, we are a fashion-forward destination where style meets service and quality eye care. With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, Eyeglass World is the place for you!
About the role
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup.
Responsibilities
- Create an Exceptional Customer Experience
- Deliver warm, confident, and personalized service at every stage of the visit
- Guide customers through eyewear selection, final fitting, and product education
- Ensure customers leave feeling confident in both their eyewear and their experience
- Support Clinical & In Store Flow
- Aid with patient flow and pre-exam screenings to support Optometrists
- Help ensure smooth transitions between exam, finish, and pickup moments
- Serve as a calm, knowledgeable presence throughout the customer journey
- Own Finish & Quality Excellence
- Perform finishing work including final adjustments, inspections and quality checks
- Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
- Prepare orders for pickup and deliver polished, brand-aligned handoff
- Operate with Precision & Care
- Support order entry, tracking, and timely completion
- Maintain organized, clean, and efficient finish and retail areas
- Identify and resolve quality or service issues proactively
- Bring the Brand to Life
- Model Eyeglass World service standards, tone, and behaviors in every interaction
- Uphold visual, experiential, and operational brand standards in the store
- Partner with the store team to deliver a consistent and elevated experience
Qualifications
- High School Diploma or equivalent (Required)
- 1+ year experience in optical, retail, sales, or customer service (Required)
- Hold an active dispensing license as required by the state
- Strong multitasking, time management and organizational skills (Required)
- Clear communication and the ability to educate customers effectively (Required)
- Ability to prioritize customer satisfaction at every interaction (Required)
- Support store team in shared goals (Required)
- Bilingual abilities (Preferred)
Additional Information
At National Vision, we reward hard work with competitive pay, bonus opportunities, and a comprehensive benefits package to support you and your family now and in the future. Our Benefits Include:
- Health & Dental Insurance
- 401k Retirement Savings
- Flex Spending Account
- Generous Paid Time Off & Company Holidays
- Parental Leave
- Employee Eyewear Discount
- Focus On Professional Growth And Career Fulfillment
- Training Programs: Develop your skills and knowledge with our comprehensive training offerings.
- Education Courses: Gain access to courses that support both your personal and professional development.
- Internal Promotions: We emphasize career advancement from within, so you’ll have opportunities to grow with us long-term.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.