Licensed Optician - Optical Specialist
About the role
The Optical Specialist role at Eyeglass World is a customer-facing position that plays a crucial part in the in-store experience. This role involves creating exceptional customer experiences, guiding customers through eyewear selection, ensuring smooth transitions between exam, finish, and pickup moments, and maintaining high standards of quality and service.
Responsibilities
- Create an Exceptional Customer Experience
- Deliver warm, confident, and personalized service at every stage of the visit
- Guide customers through eyewear selection, final fitting, and product education
- Absorb and educate customers effectively
- Ensure customers leave feeling confident in both their eyewear and their experience
- Support Clinical & In Store Flow
- Assist with patient flow and pre-exam screenings to support Optometrists
- Help ensure smooth transitions between exam, finish, and pickup moments
- Serve as a calm, knowledgeable presence throughout the customer journey
- Own Finish & Quality Excellence
- Perform finishing work including final adjustments, inspections and quality checks
- Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
- Prepare orders for pickup and deliver polished, brand-aligned handoff
- Operate with Precision & Care
- Support order entry, tracking, and timely completion
- Maintain organized, clean, and efficient finish and retail areas
- Identify and resolve quality or service issues proactively
- Bring the Brand to Life
- Model Eyeglass World service standards, tone, and behaviors in every interaction
- Uphold visual, experiential, and operational brand standards in the store
- Partner with the store team to deliver a consistent and elevated experience
Qualifications
- High School Diploma or equivalent
- 1+ year experience in optical, retail, sales, or customer service
- Hold an active dispensing license as required by the state
- Strong multitasking, time management and organizational skills
- Clear communication and the ability to educate customers effectively
- Ability to prioritize customer satisfaction at every interaction
- Support store team in shared goals
- Bilingual abilities (Preferred)
Skills
Competencies such as strong multitasking, time management, and organizational skills, clear communication, and the ability to educate customers effectively are essential. Additionally, the ability to prioritize customer satisfaction at every interaction and support the store team in achieving shared goals are critical. Bilingual abilities are preferred but not required.
Benefits
At National Vision, we offer a comprehensive benefits package including health & dental insurance, 401k retirement savings, flex spending account, generous paid time off & company holidays, parental leave, employee eyewear discount, and training programs to support both personal and professional development. We also provide internal promotions to encourage career advancement from within.
Pay
Competitive pay and bonus opportunities are offered to reward hard work and dedication.
Schedule
Every Sunday is closed, meaning employees get a full day off each week.