Licensed Optician - Optical Specialist

At Eyeglass World, we are more than just an optical retailer—we are a fashion-forward destination where style meets service and quality eye care. With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, Eyeglass World is the place for you!

About the role

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Sundays off—every Sunday we’re closed!

Responsibilities

• Create an Exceptional Customer Experience
  • Deliver warm, confident, and personalized service at every stage of the visit
  • Guide customers through eyewear selection, final fitting, and product education
  • Ensure customers leave feeling confident in both their eyewear and their experience
• Support Clinical & In Store Flow
  • Assist with patient flow and pre-exam screenings to support Optometrists
  • Help ensure smooth transitions between exam, finish, and pickup moments
  • Serve as a calm, knowledgeable presence throughout the customer journey
• Own Finish & Quality Excellence
  • Perform finishing work including final adjustments, inspections, and quality checks
  • Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation
  • Prepare orders for pickup and deliver polished, brand-aligned handoff
• Operate with Precision & Care
  • Support order entry, tracking, and timely completion
  • Maintain organized, clean, and efficient finish and retail areas
  • Identify and resolve quality or service issues proactively
• Bring the Brand to Life
  • Model Eyeglass World service standards, tone, and behaviors in every interaction
  • Uphold visual, experiential, and operational brand standards in the store
  • Partner with the store team to deliver a consistent and elevated experience

Requirements

• High School Diploma or equivalent (Required)
• 1+ year experience in optical, retail, sales, or customer service (Required)
• Hold an active dispensing license as required by the state
• Strong multitasking, time management, and organizational skills (Required)
• Clear communication and the ability to educate customers effectively (Required)
• Ability to prioritize customer satisfaction at every interaction (Required)
• Support store team in shared goals (Required)
• Bilingual abilities (Preferred)

Benefits

• Health & Dental Insurance
• 401k Retirement Savings
• Flex Spending Account
• Generous Paid Time Off & Company Holidays
• Parental Leave
• Employee Eyewear Discount

Focus on professional growth and career fulfillment:

• Training Programs: Develop your skills and knowledge with our comprehensive training offerings
• Educational Courses: Gain access to courses that support both your personal and professional development
• Internal Promotions: We emphasize career advancement from within, so you’ll have opportunities to grow with us long-term