Licensed Optician - Optical Specialist

At Eyeglass World, we are more than just an optical retailer—we are a fashion-forward destination where style meets service and quality eye care. With 100+ locations nationwide, we bring customers the hottest eyewear trends, designer looks, and same-day service at prices they love. If you love fashion, thrive on helping people, and want to be part of a team that makes a difference every day, Eyeglass World is the place for you!

About the Role

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of the final moments that matter most, from pre-exam support to eyewear readiness, fitting, and pickup. As a key member of the team, this role ensures every customer interaction feels seamless, elevated, and on-brand. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences.

Every Sunday, all Eyeglass World locations are closed.

Responsibilities

• Create an exceptional customer experience by delivering warm, confident, and personalized service at every stage of the visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Ensure customers leave feeling confident in both their eyewear and their experience.
• Support clinical and in-store flow by assisting with patient flow and pre-exam screenings to support Optometrists.
• Help ensure smooth transitions between exam, finish, and pickup moments.
• Serve as a calm, knowledgeable presence throughout the customer journey.
• Perform finishing work including final adjustments, inspections, and quality checks.
• Ensure all eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and deliver polished, brand-aligned handoffs.
• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finish and retail areas.
• Identify and resolve quality or service issues proactively.
• Model Eyeglass World service standards, tone, and behaviors in every interaction.
• Uphold visual, experiential, and operational brand standards in the store.
• Partner with the store team to deliver a consistent and elevated experience.

Requirements

• High School Diploma or equivalent (Required).
• 1+ year experience in optical, retail, sales, or customer service (Required).
• Hold an active dispensing license as required by the state.
• Strong multitasking, time management, and organizational skills (Required).
• Clear communication and the ability to educate customers effectively (Required).
• Ability to prioritize customer satisfaction at every interaction (Required).
• Support store team in shared goals (Required).
• Bilingual abilities (Preferred).

Benefits

• Health & Dental Insurance.
• 401k Retirement Savings.
• Flex Spending Account.
• Generous Paid Time Off & Company Holidays.
• Parental Leave.
• Employee Eyewear Discount.
• Training Programs to develop your skills and knowledge.
• Educational Courses supporting personal and professional development.
• Internal promotions with a focus on career advancement from within.

At National Vision, we reward hard work with competitive pay and bonus opportunities. You’ll enjoy more than just a job—you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth.