Licensed Optician

About the role

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve. You'll Join a Team That Invests in leadership development and internal growth. Believes people and performance go hand in hand. Values collaboration, authenticity, and continuous learning. Celebrates wins, supports challenges, and grows together.

Responsibilities

• Assists patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style.
• Ensures proper frame fit, accurate measurements, and correct lens dispensing.
• Combines technical expertise with outstanding customer service.
• Delivers extraordinary experience to each patient.
• Provides patients with a complete understanding of customized recommendations for products and services.
• Receives patient handoff from technicians or doctors and establishes a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updates patients on the status of their order, and resolves order issues should they arise.
• Escalates any issues to management.
• Aids patients in selecting frames, lens type, and lens treatments, depending on specific patient needs and facial measurements.
• Educates patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
• Maintains a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrists and Ophthalmologists.
• Accurately enters all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
• Follows up on all pending orders, verifying that they are within the time guidelines and informing patients if delays occur.
• Notifies patients when eyewear is ready.
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and managers, providing additional patient information or asking for an order status.
• Inspects the final product to ensure there are no flaws; cleans and polishes lenses.
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• Understands product issues and analyzes any problems.
• Thoroughly and accurately answers patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Performs other duties as needed and as assigned by manager.

Qualifications

• State Licensure: High School or GED qualification. ABO/NCLE preferred but not required.
• Optical dispensing experience.
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.