Licensed Optical Manager - The Landing Hyannis

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our expanding in-house Optical team. This role involves creating exceptional customer experiences and managing a team of Opticians.

Responsibilities

• Work directly with customers to fulfill their eyewear needs
• Take and record measurements, adjust and fit eyewear, and ensure flawless accuracy
• Check that finished eyewear meets our optical standards and customer requirements
• Use expertise to explain prescription terminology and product offerings to customers
• Manage a team of Opticians, providing feedback, conducting development conversations, and leading by example
• Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
• Report to the Store Leader, overseeing Optician Apprentice Program participants and anticipating staffing needs
• Stay updated with HR policies and procedures to maintain a productive, safe work environment and engage employees
• Support general store systems, inventory databases, and business operations

Requirements

• A licensed dispensing optician in states requiring a license, or an ABO-certified optician in non-licensing states
• Experience in a management position for at least two years
• A strong leader and mentor who models behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with professionalism and open-mindedness when making decisions on behalf of the team
• Passionate about the eyewear and retail industries
• A clear and effective communicator who can simplify technical terms for customers
• Dedicated to exceeding expectations to make customers and teammates happy
• Detail-oriented, organized, and capable of prioritizing tasks and responsibilities
• Someone who takes their work seriously but not themselves
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Qualifications

• Licensed dispensing optician or ABO-certified optician
• At least 2 years of management experience
• Strong leadership and mentoring skills
• Professional and open-minded approach to decision-making
• Passionate about eyewear and retail
• Clear and effective communication skills
• Highly detail-oriented and organized
• Ability to prioritize tasks in a fast-paced environment
• Committed to customer and team satisfaction
• Not on the LEIE

Skills

• Expertise in optical fitting and measurement
• Customer service and communication skills
• Leadership and management abilities
• Technical knowledge of eyewear and prescriptions
• Ability to adapt to changing environments and customer needs

Benefits

• Comprehensive compensation package including base salary/hourly rate and variable compensation
• Competitive health, vision, and dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Paid vacation days
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear

Pay

In compliance with local and state requirements, Warby Parker offers a competitive compensation package that includes a base salary/hourly rate and variable compensation. Final compensation is determined based on various factors including qualifications, experience, internal equity, and relevant market data.

Schedule

Warby Parker offers a flexible schedule to accommodate the needs of its employees. Full-time employees accrue 1 hour of paid sick leave for every 26 hours worked, receive 5 paid holidays, and 5-10 vacation days per year (depending on tenure and hours worked). Part-time employees accrue 1 hour of paid sick leave for every 30 hours worked.

About Us

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style. We're dedicated to reimagining what a business can be, doing good in the world without charging a premium. We believe in vision for all, and for every pair of glasses or sunglasses we sell, a pair is distributed to someone in need through our Buy a Pair, Give a Pair program.