Licensed Optical Manager - SAGEMORE

About the role

Warby Parker is seeking a highly skilled Optical Manager to join our expanding in-house Optical team. This role involves creating exceptional customer experiences and managing a team of Opticians.

Responsibilities

• Work directly with customers to address all their eyewear needs
• Take and record measurements, adjust and fit eyewear, and ensure flawless accuracy
• Check that finished eyewear meets our optical standards and customer requirements
• Use expertise to explain prescription terminology and product offerings to customers
• Manage a team of Opticians by providing feedback, conducting development conversations, and leading by example
• Uphold exceptional service standards and implement retail experience programs to increase customer loyalty and engagement
• Report to the Store Leader and oversee Optician Apprentice Program participants
• Stay updated with HR policies and procedures to maintain a productive, safe work environment and enhance employee engagement
• Support general store systems, inventory databases, and business operations

Requirements

• A licensed dispensing optician in states requiring a license, or an ABO-certified optician in non-licensing states with 2+ years of management experience
• A strong leader and mentor who models behavior, drives optical metrics, and adheres to strict optical standards
• Able to operate with professionalism and open-mindedness when making decisions on behalf of the team
• Passionate about the eyewear and retail industries and able to communicate complex information clearly and effectively
• Dedicated to ensuring customer and team happiness and capable of prioritizing tasks and responsibilities in a fast-paced environment
• Not on the Office of Inspector General's List of Excluded Individuals/Entities

Qualifications

• Passionate about the eyewear and retail industries
• Detail-oriented and organized
• Capable of prioritizing tasks and responsibilities in a fast-paced, ever-changing work environment
• Someone who takes their work seriously but not themselves

Skills

• Strong leadership and mentoring skills
• Excellent communication abilities
• Ability to handle challenging situations professionally
• Attention to detail and organizational skills
• Experience with optical standards and practices

Benefits

• Comprehensive compensation package including competitive base salary/hourly rate and variable compensation
• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• 1 Paid Holiday(s)
• 1 Vacation day(s) per year (after waiting period, depending on tenure and hours worked)
• Retail Savings Plan (401(k))
• Parental Leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear

Pay

In compliance with local and state requirements, Warby Parker offers a comprehensive compensation package that includes a competitive base salary/hourly rate and variable compensation for eligible employees. Final compensation is determined based on various factors including qualifications, experience, internal equity, and relevant market data.

Schedule

Warby Parker offers a flexible schedule to accommodate the needs of its employees. Full-time employees accrue 1 hour of paid sick leave for every 26 hours worked, receive 5 paid holidays, and 5-10 vacation days per year (depending on tenure and hours worked). Part-time employees accrue 1 hour of paid sick leave for every 30 hours worked.