Licensed Insurance Sales Agent (CCA082426)

About The Role

Customer Care Agent (Licensed) – Must already have an active Life & Health or Accident & Health Insurance Producer License.

In this role, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits. During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans.

Responsibilities

• Make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction
• Guide members through utilization of plan benefits
• During peak times, enroll clients in Medicare insurance products and the sale of Medicare plans
• Cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home)
• Assist with enrolling clients in their Medicare plans as needed
• Assist our Healthcare Select team with Population Health initiatives as needed
• Handle other potential responsibilities as business needs require

Skills & Abilities

• Strong work ethic and ability to build client relationships
• Solutions focused mindset
• Propensity to advocate for consumers and be a sales team liaison
• Ability to adjust to business needs and changes
• Flexibility with business needs – commit to high-volume hours during peak season (agents make nearly ⅓ of their income during a 7-week period)
• Understanding of the fluidity of this role
• Technology skills – proficiency with proprietary CRM system requiring multiple screens, ability to manipulate multiple systems and find critical information while maintaining conversation with client; efficiency with Google Suite, soft phones, and multiple screens

Education & Experience

• Recent insurance, call center, or sales experience preferred
• High school diploma or GED required

Requirements

• Must already have an active Life & Health or Accident & Health Insurance Producer License
• Prolonged periods of sitting at a desk and working on a computer
• Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps (must be in place prior to start date)
• Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic

Pay

Base pay plus commissions. 1st year average annual income of $50k with additional earning potential during busy season. After the 1st year, average total income is $65k with top agents making close to $100k annually with unlimited commission potential. Bonus opportunity during training in addition to base pay, based on performance.

Benefits

• Medical, dental, and vision insurance
• Voluntary short-term disability
• Company-paid long term disability
• Company-paid life insurance and accidental death & dismemberment (AD&D)
• 401(k) with company match
• Discretionary profit sharing
• Paid time off
• Floating holidays
• Tuition reimbursement
• Other paid leaves vary based on work location