Licensed Insurance Sales Agent (CCA082426)

About The Role

Customer Care Agent (Licensed) – Must already have an active Life & Health or Accident & Health Insurance Producer License.

In this role, agents have an engaging hybrid role that combines cross-selling and retention. As the only client-facing team to cross-sell products in all three divisions of SelectQuote (Senior, Life, Auto & Home), agents make outbound phone calls to newly enrolled and existing policyholders to ensure satisfaction and guide members through utilization of plan benefits. During peak times, agents also enroll clients in Medicare insurance products and the sale of Medicare plans.

Responsibilities

• Make outbound phone calls to newly enrolled and existing policyholders
• Ensure client satisfaction and guide members through utilization of plan benefits
• Cross-sell products in all three divisions: Senior, Life, and Auto & Home
• During peak times, enroll clients in Medicare insurance products and sell Medicare plans

Skills & Abilities

• Strong work ethic and ability to build client relationships
• Solutions-focused mindset
• Propensity to advocate for consumers and serve as a sales team liaison
• Ability to adjust to business needs and changes
• Flexibility with business needs – ability to commit to high-volume hours during peak season (agents make nearly ⅓ of their income during a 7-week period)
• Understanding of the fluidity of the role – agents may be asked to assist with enrolling clients in Medicare plans, assisting the Healthcare Select team with Population Health initiatives, and other potential responsibilities as needed
• Technology skills – proficiency with proprietary CRM systems requiring multiple screens, ability to manipulate multiple systems and find critical information while maintaining conversation with clients; efficiency with Google Suite, soft phones, and multiple screens

Requirements

• Must already have an active Life & Health or Accident & Health Insurance Producer License
• High school diploma or GED required
• Prolonged periods of sitting at a desk and working on a computer
• Hardwired high-speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps (upgrade required prior to start date if not currently met)
• Due to HIPAA regulations, agents must work in a private workspace, free of distractions, with no other household traffic

Qualifications

• Recent insurance, call center, or sales experience preferred

Pay

Base pay plus commissions – 1st year average annual income of $50k with additional earning potential during busy season. After the 1st year, average total income is $65k with top agents making close to $100k annually (unlimited commission potential). Bonus opportunity during training in addition to base pay, with various bonuses based on performance during training.

Benefits

Full-time employees are eligible for:

• Medical, dental, and vision insurance
• Voluntary short-term disability
• Company-paid long-term disability
• Company-paid life insurance and accidental death & dismemberment (AD&D)
• 401(k) with company match
• Discretionary profit sharing
• Paid time off and floating holidays
• Tuition reimbursement
• Other paid leaves vary based on work location