Licensed Hearing Aid Dispenser

About the role

Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid products and supplies. Performs front desk duties, provides a high level of member service, and maintains our culture, core values, and ethics.

Responsibilities

• Achieves benchmarks and goals using methods consistent with the Code of Ethics.
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP), providing hands-on training aligned with the HAAP curriculum.
• Follows Costco’s training guidelines and reviews opportunities and successes with each apprentice weekly.
• Provides prompt, courteous member services and responds to customer problems.
• Trains customers in caring for their hearing devices, including intrinsic cleaning and brushing.
• Communicates with members via phone to provide general information about the hearing aid department, offer troubleshooting guidance, and schedule appointments.
• Performs administrative duties such as maintaining member records and scheduling appointments using the office management system, managing department inventory, ordering supplies, answering phone calls, and returning voicemails.
• Assists members with scheduling appointments, answering product and service questions, and performing device evaluations and services as allowed by state law.
• Checks in and stores daily receivings, including assembling and/or charging member devices for delivery.
• Conducts member consultations and exams, uses department equipment to perform testing and ear impressions safely and in accordance with a passing score on the ‘Ear Impression Certification Exam’, recommends hearing devices, places orders, and refers for further care if needed.
• Performs fittings, adjustments, and cleanings on hearing aid devices using appropriate tooling and equipment.
• Loads, operates cash registers, and performs money transactions with customers.
• Follows safety and security procedures, adheres to PPE requirements, and maintains department cleanliness.
• Travels, including some weekends, as business needs require to assist other hearing aid departments.
• Ensures proper procedures for cleaning and infection control are implemented and that hazardous materials are cleaned up and disposed of properly.

Requirements

• Open availability is required to meet business needs, except for any religious or disability considerations.
• Must provide proof of authorization to work in the United States upon hire.

Benefits

• Paid time off.
• Health benefits including medical, dental, vision, hearing aid, pharmacy, behavioral health, and employee assistance.
• Health care reimbursement account.
• Dependent care assistance plan.
• Short-term and long-term disability insurance.
• Accidental death & dismemberment (AD&D) insurance.
• Life insurance.
• 401(k) plan.
• Stock purchase plan for eligible employees.