Licensed Hearing Aid Dispenser

About the role

Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid products and supplies. Performs front desk duties, provides a high level of member service, and maintains our culture, core values, and ethics.

Responsibilities

• Achieves benchmarks and goals using methods/strategies consistent with the Code of Ethics
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP), providing hands-on training aligned with the HAAP curriculum; reviews opportunities and successes with each apprentice weekly
• Provides prompt, courteous member service and responds to customer problems
• Trains customers in caring for their hearing devices (e.g., intrinsic cleaning and brushing)
• Communicates with members by phone to provide general information about the hearing aid department, general troubleshooting guidance, and to schedule appointments
• Performs administrative duties: uses the office management system to maintain member records and schedule appointments, maintains department inventory, orders supplies, answers and returns phone calls
• Assists members with scheduling appointments, answering product and service questions, device evaluation and services as allowed by state law
• Checks in and stores daily receivings; assembles and/or charges member devices for delivery
• Performs hearing aid dispenser duties: conducts member consultations and exams, uses department equipment to perform testing and ear impressions safely and consistent with a passing score on the Ear Impression Certification Exam; recommends hearing devices, places orders, and refers for further care if needed; uses tooling and equipment to perform fittings, adjustments, and cleanings
• Loads, operates cash registers, and performs money transactions with customers
• Follows safety and security procedures, PPE requirements, and maintains department cleanliness
• Travels, including some weekends, as business needs require to assist other hearing aid departments
• Ensures proper procedures for cleaning and infection control are implemented and that hazardous materials are cleaned up and disposed of properly