Licensed Hearing Aid Dispenser

About the role

Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid products and supplies. Performs front desk duties, provides a high level of member service, and maintains our culture, core values, and ethics.

Responsibilities

• Achieves benchmarks and goals using methods/strategies consistent with the Code of Ethics
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP); provides mentoring and hands-on training aligned with the HAAP curriculum, follows Costco’s training guidelines, and reviews opportunities and successes with apprentice each week
• Provides prompt, courteous member services and responds to customer problems; properly trains customers in caring for their hearing devices (intrinsic cleaning and brushing)
• Communicates with members via phone: provides general information about the hearing aid department, general troubleshooting guidance, and schedules member appointments
• Performs administrative duties: uses the office management system to maintain member records and schedule appointments, maintains department inventory, orders supplies, answers phone calls and returns voicemail messages
• Assists members with scheduling appointments, answering questions about products and services, device evaluation and services as allowed by state law
• Checks in and stores all daily receivings, including assembling and/or charging member devices for delivery
• Performs Hearing Aid Dispenser duties: member consultations and exams; uses department equipment to conduct testing and ear impressions safely and consistent with a passing score on the Ear Impression Certification Exam; recommends hearing devices, places orders, and refers for further care if needed; uses tooling and equipment to perform fittings, adjustments, and cleanings on hearing aid devices
• Loads, operates cash registers, and performs money transactions with customers
• Follows safety and security procedures, follows PPE requirements, and maintains cleanliness of the department
• Travels, including some weekends, as business needs require, to assist other hearing aid departments
• Ensures proper procedures for cleaning and infection control are implemented
• Ensures proper cleanup and disposal of hazardous materials

Benefits

• Paid time off
• Health benefits: medical, dental, vision, hearing aid, pharmacy, behavioral health, employee assistance
• Health care reimbursement account
• Dependent care assistance plan
• Short-term disability and long-term disability insurance
• AD&D insurance
• Life insurance
• 401(k)
• Stock purchase plan for eligible employees

Schedule

Apart from any religious or disability considerations, open availability is needed to meet the needs of the business.

If hired, you will be required to provide proof of authorization to work in the United States.