Licensed Hearing Aid Dispenser

Position Summary

Responsible for performing exams, taking ear impressions, fitting, cleaning, adjusting, and ordering hearing aid products and supplies. Performs front desk duties, provides a high level of member service, and maintains the company's culture, core values, and ethics.

Job Duties

• Achieves benchmarks and goals using methods and strategies that are consistent with the Code of Ethics.
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP); provides mentoring and hands-on training aligned with the HAAP curriculum, follows Costco's training guidelines, and reviews opportunities and successes with the apprentice each week.
• Provides prompt, courteous member service and responds to any customer problems. Trains customers in caring for their hearing devices, including intrinsic cleaning and brushing.
• Communicates with members by phone to provide general information about the hearing aid department, general troubleshooting guidance, and schedules member appointments.
• Performs administrative duties using the office management system to maintain member records and schedule appointments; maintains department inventory, orders supplies, answers phone calls, and returns voicemails.
• Assists members with scheduling appointments, answering questions about products and services, and device evaluation and services as allowed by state law.
• Checks in and stores all daily receivings, including assembling and/or charging member devices for delivery.
• Performs Hearing Aid Dispenser duties consisting of member consultations and exams. Uses equipment within the department to conduct testing and ear impressions in a manner that is safe for the member and consistent with a passing score on the 'Ear Impression Certification Exam'. Recommends hearing devices, places orders, and refers for further care if needed. Uses tooling and equipment to perform fittings, adjustments, and cleanings on hearing aid devices.
• Loads, operates cash registers, and performs money transactions with customers.
• Follows safety and security procedures, follows PPE requirements, and maintains cleanliness of the department.
• Travels, including some weekends, as business needs require, to assist other hearing aid departments.
• Ensures proper procedures for cleaning and infection control are implemented.
• Ensures proper cleanup and disposal of hazardous materials.

Benefits

Eligible employees receive a comprehensive package of benefits including paid time off, health benefits (medical, dental, vision, hearing aid, pharmacy, behavioral health, and employee assistance), a health care reimbursement account, a dependent care assistance plan, short-term and long-term disability insurance, AD&D insurance, life insurance, 401(k), and a stock purchase plan.

Schedule

Apart from any religious or disability considerations, open availability is needed to meet the needs of the business. Travel, including some weekends, is required based on business needs.