Licensed Health Insurance Representative

Key Responsibilities

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure that all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Requirements

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
• Two 21” monitors are needed.
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required.
• Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems.
• You must provide your own headset.
• Specific models will be recommended during the interview process.

Qualifications

• A high school diploma or GED.
• Must hold a valid Healthcare Insurance License.
• Previous call center experience is preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities and interpersonal skills.
• A flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
• Capable of functioning efficiently in a fast-paced environment.
• Dependable in completing assignments and maintaining attendance.