Licensed Health Insurance Representative

About the role

MCI is seeking a Licensed Health Insurance Representative to educate and guide customers on selecting the right insurance policies. The ideal candidate should have a high school diploma or GED, a valid Healthcare Insurance License, and previous call center experience. Proficiency in Microsoft Office tools, excellent communication skills, and strong organizational abilities are required.

Responsibilities

• Provide information about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that meets their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure compliance with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Stay updated on changes in insurance regulations, healthcare policies, and market trends.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve customer concerns related to their insurance policies.
• Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Qualifications

• A high school diploma or GED.
• A valid Healthcare Insurance License.
• Previous call center experience is preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities and interpersonal skills.
• Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
• Capable of functioning efficiently in a fast-paced environment.
• Dependable in completing assignments and maintaining attendance.

Requirements

• A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed).
• Two 21” monitors are needed.
• A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required (wireless connections, including encrypted ones, are not allowed).
• You must provide your own headset.
• Specific models will be recommended during the interview process.

Conditions of Employment

• All MCI Locations Must be authorized to work in the country where the job is based.
• Subject to the program and location of the position.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.
• Job offers are contingent on drug screening results.

Compensation Details

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. These include paid time off, incentives & rewards, health benefits, retirement savings, disability insurance, life insurance, supplemental insurance, career growth, and paid training.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment.

Diversity and Equality

MCI and its subsidiaries embrace diversity and believe it benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.